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I have a question. After replacing a new refill for the Gojo soap foaming wall mount dispenser, i noticed soapy foam was not coming out. So, i took out the bottle and pulled on the pump catridge part and the spring came out. Now, it is not going back as it was. Did this happen to anyone? Can someone help?
The issue is the dispensing unit you have is a sanitizer dispenser, not a soap dispenser. The adapter collar on the bottle is the issue. Soap dispensers use a GRY collar, sannitizers use an LBL collar. There should be a sticker on the dispensing unit that says "LBL" or "GRY". Try removing the collar from a sanitizer bottle and place it on your soap bottle......should work fine. In short, make sure your letter code on the bottle mathces the letter code on the dispenser.
You might try taking out the batteries and wiping the area dry. It may be that the batteries are not getting a dry connection. Also, make sure the batteries are replaced correctly. There is usually a diagram with the battery placement on the lid where the batteries are installed. Also, sometimes the soap dispenser can get clogged. In that case, make sure to take the batteries out and then run hot water thru the area where the soap comes out. Hope this helps out.
it should have a snap at the top and it will hinge open so you can replace soap. you might have to work with but check it out it should pull towards you from the top allowing you to put bag back into it.
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