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The issue is the dispensing unit you have is a sanitizer dispenser, not a soap dispenser. The adapter collar on the bottle is the issue. Soap dispensers use a GRY collar, sannitizers use an LBL collar. There should be a sticker on the dispensing unit that says "LBL" or "GRY". Try removing the collar from a sanitizer bottle and place it on your soap bottle......should work fine. In short, make sure your letter code on the bottle mathces the letter code on the dispenser.

GoJo Purell... | Answered on Mar 28, 2020


pull it open from the top... squeeze the top sides of the lighter part and pull it down like a drawbridge. If they installed it correctly, it wont rip off the wall.

GoJo GO-JO... | Answered on May 28, 2014


We have this Gojo soap dispenser and can't figure out how to open it to refill it. there are no directions on the refill package and no obvious release buttons to press. Help?

GoJo GO-JO... | Answered on Nov 11, 2013

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