Question about GoJo Purell 2720-12: TFX ? Touch Free Automatic Soap Dispenser

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Blinking light I recently purchased the Purell TFX hands free anitbacterial sanitzer and with new batteries the light is still blinking red???

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Chris Sutton

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The issue is the dispensing unit you have is a sanitizer dispenser, not a soap dispenser. The adapter collar on the bottle is the issue. Soap dispensers use a GRY collar, sannitizers use an LBL collar. There should be a sticker on the dispensing unit that says "LBL" or "GRY". Try removing the collar from a sanitizer bottle and place it on your soap bottle......should work fine. In short, make sure your letter code on the bottle mathces the letter code on the dispenser.

Posted on Jun 21, 2017

  • faychuck Mar 28, 2020

    So what does the BMG sticker mean? Soap and sanitizer both don't work in my new, old-stock unit.

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Paul Clarke

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My unit is labeled LBL but the refill container is a TGR. Is there any way to make these work together?

Posted on Mar 21, 2020

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1 Answer

Our 2 soap dispensers have stopped working. They have new batteries in them and full soap refills. Help


You might try taking out the batteries and wiping the area dry. It may be that the batteries are not getting a dry connection. Also, make sure the batteries are replaced correctly. There is usually a diagram with the battery placement on the lid where the batteries are installed. Also, sometimes the soap dispenser can get clogged. In that case, make sure to take the batteries out and then run hot water thru the area where the soap comes out. Hope this helps out.

Feb 23, 2011 | GoJo Purell 2720-12: TFX ? Touch Free...

1 Answer

When I refill the dispenser the Purell pours out and dose not stop. It isn't even foaming up.


when you put soap in do not cut tip or poke hole inbag just slide plastic tip in holder and close should work hope this helps

Sep 21, 2010 | GoJo Purell 2720-12: TFX ? Touch Free...

1 Answer

How do I install soap in purell dispencer


If it is mounted to sink the spout should be able to pull it out from top to refill it and put back in it. You should be able to grap it an tell if it will come straight up.

May 05, 2010 | GoJo Purell 2720-12: TFX ? Touch Free...

1 Answer

Randomly dispenses product, even in the dark


Look closer at the lense area, for cleanliness., replace batteries.

Feb 17, 2010 | GoJo Purell 2720-12: TFX ? Touch Free...

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