My Iomega ULTRAMAX 1TB TRIPLE INTERFACE FireWire 400 (1394a) Hard Drive hard drive started to be hesitant when I turned it on, Time machine backups fail and, for some months now, it won't be recognized / mounted anymore. Specs: I have a full optional 24 inch iMac Intel core 2 duo at 2.8 GHz processor speed / Mac OS system 10.5.7
As it consists of important data, which I desperately need for a project I really want to retrieve my data. Can’t find any Iomega support in Holland, and Apple store where I bought it can’t help me either. Anybody???
tnx, Hjarald
Try running disk utility. If it can see the hard disk but it isn't mounting it, try clicking "repair" or if that is greyed out, "verify" then "repair". Be warned that this could take a very long time, so leave it over night. It may even look like it has crashed. This may either fix the problem, or tell you that the drive can't be repaired (in the data sense) and it will hopefully mount it read-only so you can retrieve the data. You will need another drive with enough space to copy everything off. If copying data fails, try copying folder by folder or even file by file to get off all files that are ok, as otherwise it will just give up when it finds corrupt data.
If disk utility cannot see the hard disk at all, try the other interfaces (usb/firewire/sata). If it can't see it in any of them, try it on another computer. If none of them can read it then the unit is dead. You may be able to retrieve your data by taking the unit apart, removing the hard disk, and placing it in another enclosure. This will probably void your guarantee though, so it's a choice you may have to make :(
Did your computer has installed all driver that requires..?
One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)
A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.
1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability
2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)
3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.
4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.
5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port
6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you dont do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.
7. It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
You should also do this to cheack the drives connections are not bad inside the enclosure.
8. If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.
9. If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further
SPECIAL NOTES
USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.
USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.
Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click Of Death"
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