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Patricia Salas Posted on Feb 21, 2015
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What does error F21 on my whirlpool duet sport front loader washer

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Jorgie the appliance guy

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  • Whirlpool Master 5,639 Answers
  • Posted on Apr 03, 2015
Jorgie  the appliance guy
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The F21 error code indicates a long drain. Here are some tips that should help you resolve this problem:

Check your washer drain to make sure that it is draining properly.

Check the drain hose for kinks and clogs. Make sure that it is installed properly per the instructions in your owner's manual. An improperly installed drain hose can prevent the washer from draining properly.

Check for excessive suds in the washer tub. Excessive suds can prevent the washer from draining properly and will result in the F21 code. Make sure that you are using the proper amount of HE (High Efficiency) detergent to prevent excessive suds.

Place a shallow pan on the floor beside the washer and then pull the drain hose out and place the end of it in the shallow pan to see if the washer will gravity drain. If it does, then excessive suds or a drain pump problem could be causing this failure. If the water does not drain or drains extremely slowly, you could have a clog in the drain system of the washer. Follow these steps to check for a clog in the large item filter of the pump:

Unplug the washer.

Remove the bottom front service panel as shown in the first image below.

Since the washer door is likely still locked, you can manually unlock it by carefully reaching up along the front panel and pulling down on the manual release tab of the door lock assembly until it clicks. You can then open the washer door.

Remove any clothes and then use a wet/dry shop vac to drain any water out of the washer.

Arrange shallow pans and/or towel in front of the large item filter shown in the second image below to catch residual water when you remove this filter.

Remove the large item filter as shown below. It is likely that you will find a clog in this area that is preventing your washer from draining.

If you do not find any clog or restriction in the large item filter and none of the other issues discussed above apply to your situation, then you could have a failed drain pump. If the pump is damaged and will not pump out water then it will need to be replaced.

These tips should help you resolve the F21 error code issue in your washer. If you need more help, resubmit your question with additional details.

5 Related Answers

Anonymous

  • 5911 Answers
  • Posted on Apr 17, 2008

SOURCE: i have a whirlpool duet

"F21" is a Drain Problem error. This can occur if the drain pump or hoses have become clogged, the drain hose is kinked, or if the drain pump is too long. If you haven't had any problems until now, I would bet you have an obstruction in your drain pump. The check the pump, follow these steps:

  1. Unplug the washer while servicing inside the unit.
  2. Remove the lower kick panel under the door by removing the three 7mm screws under the bottom edge of the panel. HINT: Use a couple of blocks of wood to prop up the front feet of the washer to gain better access to the screws. Once the screws are removed the panel should drop down, and then pull off. If the panel becomes stuck, a slight tap on either side will dislodge it.
  3. Locate the drain pump. It will be located directly under the wash tub (it is the only pump this washer has).
  4. There is an access removal cover on the pump that can be removed to clean out the trap. BEFORE doing this, it is strongly recommended that you remove all residual water from the wash tub & drain line or you will have about a gallon or so inside your washer and on the floor to clean up.
  5. Here’s a helpful way of quickly removing the residual water. If you own a wet/dry shop vac, remove the drain hose from the standpipe at the wall and pull a vacuum with the shop vac. This will empty the wash tub, pump and drain lines. If you don’t own a shop vac, grab a bunch of old towels and open the access on the pump slowly so that it comes out at a trickle. Allow the towels to soak up the majority of the water. Close the access and stop the water if you need to get additional towels.
  6. Open the pump access and remove once you have all the water drained. Check the drain pump for foreign objects and debris. Check the pump impeller and make sure there’s nothing caught in it. Items as small as toothpicks or cotton swabs have been known to stop this pump from working.
  7. Clean out the pump thoroughly and reinstall the access cover. Make sure the cover is snug, but do not over tighten.
  8. Place the drain hose back in the standpipe (IMPORTANT – DO NOT FORGET!).
  9. With the bottom panel still off, plug the washer back in and start a normal wash cycle.
  10. Check the drain pump for leaks as the washer fills. The pump is gravity filled and will hold water even it is not pumping. Allow washer to run through diagnostics until it begins the wash tub tumble cycle.
  11. At this point, you can stop the cycle by pressing PAUSE/CANCEL 2 times. The drain pump should energize and the washer will begin to drain.
  12. If the drain pump works normal and there are no leaks detected, reinstall panel and tighten screws.
If you check the pump and the problem still persists, replace the drain pump. You can find the necessary parts for your washer at searspartsdirect.com. Just type in your complete model number (located around the door opening) and follow the links. If the pump is not available there, I would also recommend repairclinic.com and pcappliancerepair.com. I hope you find this information helpful.

PS If you decide to replace the pump and need assistance, let me know.

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Ron Coons

  • 2651 Answers
  • Posted on Nov 26, 2008

SOURCE: Whirlpool Duet Sport HT front load washer keeps having F21 Error

remove the lower access panel (3 screws along the bottom of unit) behind htere you will see the pump and an access to clean the pump filter, probably filled with assorted debris. be aware when you unscrew there will be water behind it,

Anonymous

  • 1 Answer
  • Posted on Jan 06, 2009

SOURCE: Whirlpool Duet Sport Front loading washer and dryer with error code

An easy Fix. Take off the kick panel, 3 screws 1/4 inch. Make sure you have a shop vac ready or a lot of towels as there will be some water. Always disconnect power to washer and dryer, and turn off water to washer. Your filter most likely is clogged with change, screws, lint, and other household stuff that we leave in our pockets! Unscrew the cap on the filter, easy to find, since you have the kick panel off! Take everything out of the filter. Take your shop vac and **** out remaining stuff in hose. Also, **** up any water that has leaked in and around the washer. Screw the cap back on hand tight, put the kick panel back on, turn your water back on, plug it in and there you go! Maybe takes an hour and saves you a repair bill. If you are not comfortable with this procedure then call a maintenance person that is qualified. 775f844.jpg

Anonymous

  • 5911 Answers
  • Posted on Jul 09, 2009

SOURCE: Whirlpool duet washer F21 error code. Just bought

"F21" is a Long Drain error. The following link explains how to torubleshoot:

http://www.fixya.com/support/r1484065-f21_error_code_whirlpool_duet_kenmore

What this usually means is that you have something clogged in the drain pump and it needs to be cleaned out. In the majority of the cases, this corrects the problem. However, if you JUST purchased this washer, and it is brand new (not used), I would recommend you use your manufacturer warranty (good for the 1st year in most cases) to avoid the risk of voiding it. The conditions of some warranties, prohibit the consumer from opening the appliance and attempting any repairs. Read the find print just to be sure.

If you have any questions, please let me know. I hope this helps you.

prem mathew

  • 662 Answers
  • Posted on May 17, 2010

SOURCE: Duet Sport HT WFW8400TE Washer: Whirlpool Duet Sport HT front loader is stopping b...

First check your washer plug to see if the connections are tightly screwed. Next check your filter if you haven't for long.

Remove the 3 screws at the bottom of the front panel under the washer door. Your filter door will be light brown. If you find a hose there it is to drain out excess water (water that could not be drained by your pump) After you hv drained unscrew the cap and remove all the junk inside. Have a large plastic bag to catch junk and water. Refit carefully after cleaning out. If not solved, something shd be blocking your pump, check this out

How abt a nice rating for the free help? Thnks

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1answer

Whilrpool front loader F21

Hello & Welcome to FixYa

F21 error is displayed when the washer is unable to drain, press PAUSE/CANCEL button twice to clear the display. After this please check the drain hose and drain pump filter for any blockages and make sure it is not clogged with foreign particles. You can also check the drain pump to verify that its working. Please get back to me if you have any other questions.

Kevin

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F21 Error Code on Whirlpool Duet & Kenmore Elite Front Loader Washers

This advice is for Kenmore Elite and Whirlpool Duet model FRONT LOADERS displaying the “F21” error code.

“F21” is a Long Drain error. If the drain time exceeds 8 minutes this error code will be displayed. In addition, a “SUDS” error may also be displayed. This may be an indication of a drain pump problem and/or clog in the drain line. You will need to check the following:

  1. First, attempt to unplug the washer for at LEAST 30 minutes to reset the Central Control Unit (CCU). Sometimes this is all that is required to correct momentary glitches with the unit. If the error code returns, proceed to step 2.
  2. Check the drain hose to make sure it is not kinked or clogged.
  3. Check the electrical connections to the pump and ensure the pump is running.
  4. Remove the drain pump filter and check for foreign objects and/or debris.
To check the drain pump, click on the following link for step-by-step instructions.


http://www.fixya.com/support/r385844-checking_drain_pump_kenmore_elite_front

If the above procedures do not correct the problem, it is recommended by the manufacturer to replace the drain pump.
tip

F21 Error Code on Whirlpool Duet & Kenmore Elite Front Loader Washers

This advice is for Kenmore Elite and Whirlpool Duet model FRONT LOADERS displaying the “F21” error code.

“F21” is a Long Drain error. If the drain time exceeds 8 minutes this error code will be displayed. In addition, a “SUDS” error may also be displayed. This may be an indication of a drain pump problem and/or clog in the drain line. You will need to check the following:

  1. First, attempt to unplug the washer for at LEAST 30 minutes to reset the Central Control Unit (CCU). Sometimes this is all that is required to correct momentary glitches with the unit. If the error code returns, proceed to step 2.
  2. Check the drain hose to make sure it is not kinked or clogged.
  3. Check the electrical connections to the pump and ensure the pump is running.
  4. Remove the drain pump filter and check for foreign objects and/or debris.
To check the drain pump, click on the following link for step-by-step instructions.


http://www.fixya.com/support/r385844-checking_drain_pump_kenmore_elite_front

If the above procedures do not correct the problem, it is recommended by the manufacturer to replace the drain pump.
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F21 clogged line on a new Duet Sport less than a year old???

Hi, regarding the F21 Error on the Front End Whirlpool Duet, I was able to resolve the problem with the instructions from here, just want to stress cleaning out the filter by removing the front panel. Very easy and the error code is now gone. (screws are underneath front panel at bottom, remove stacker drawer for easy access, remove screws, pull panel off, remove the filter cap, turn to the left and pull out-that's where you will locate the clog.
1helpful
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What does f21 on washer mean?

Hi, this advice is for Kenmore Elite and Whirlpool Duet model FRONT LOADERS displaying the “F21” error code.

“F21” is a Long Drain error. If the drain time exceeds 8 minutes this error code will be displayed. In addition, a “SUDS” error may also be displayed. This may be an indication of a drain pump problem and/or clog in the drain line. You will need to check the following:

  1. First, attempt to unplug the washer for at LEAST 30 minutes to reset the Central Control Unit (CCU). Sometimes this is all that is required to correct momentary glitches with the unit. If the error code returns, proceed to step 2.
  2. Check the drain hose to make sure it is not kinked or clogged.
  3. Check the electrical connections to the pump and ensure the pump is running.
  4. Remove the drain pump filter and check for foreign objects and/or debris.
To check the drain pump, click on the following link for step-by-step instructions.


http://www.fixya.com/support/r385844-checking_drain_pump_kenmore_elite_front

If the above procedures do not correct the problem, it is recommended by the manufacturer to replace the drain pump.

Take care
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F-02 error code on whirlpool front loader duet

http://www.fixya.com/support/r3574284-checking_the_drain_pump_on_a_front_loader
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F-02 error code on whirlpool front loader duet

F/02 Long Drain
If the drain time exceeds 8 minutes, the water valves are turned off and "F/02" is flashed.
NOTE: After 4 minutes the "Sud" error will be displayed, then 4 minutes later the F02 error code will be displayed.

Press PAUSE/CANCEL twice to clear the display.
  • Check the drain hose and make sure it is not plugged or kinked.
  • Check the electrical connections at the pump and make sure the pump is running.
  • Check the drain pump filter for foreign objects.
  • If the above does not correct the problem, replace the pump
1helpful
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I have a Whirlpool duet HT front loading automatic washer, it's not draining & last time it did this a repair man came and showed me how to get underneath and drain it, but I don't remember how

The following link explains how to access the drain pump on a Whirlpool Duet front loader to clean out the trap:

http://www.fixya.com/support/r385844-checking_drain_pump_kenmore_elite_front

If you are experiencing drainage issues and cleaning the pump does not work, you may have to replace the drain pump. You will usually experience an "F2", "SUD" or "F21" error code (depending on model number) for a drain blockage problem. Since this error code occurs when the drain cycle exceeds 8 minutes, if the pump motor or impeller becomes damaged, the pump will not pump at the required volume and the error code will continue to occur. Replacement pumps can be purchased on line at:

searspartsdirect.com
pcappliancerepair.com
appliancepartspros.com
repairclinic.com

Prices vary between these sites, so shop all of them for the best deal.

NOTE: Make sure you also check the drain hose and the inlet hose that runs from the bottom of the wash tub to the drain pump. Small articles of clothing can commonly get lodged in this area.

If you have any questions, please let me know. I hope this helps you.
0helpful
1answer

Whirlpool Duet Sport HT front load washer keeps having F21 Error

remove the lower access panel (3 screws along the bottom of unit) behind htere you will see the pump and an access to clean the pump filter, probably filled with assorted debris. be aware when you unscrew there will be water behind it,
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