I have an HP 6210. It is connected to a DSL line with a splitter filter. One jack of the filter is connected to my computer and the other to the HP #1 jack My HP #2 jack is connected to a combo phone/answering machine. I can send faxes but anyone trying to fax me gets a "connecting" message on their fax, but it never comes through. On my end, I also get "connecting" and then then "phone off hook" and then "failed". Any solutions? I've swapped phones and the problem continues. Also, I CAN receive faxes manually if I connect the phone jack directly into the HP and disconnect the combo AM.

Try removing the splitter, if it works then you might have a faulty splitter and you need to get it replaced. You might check if you are using the first phone jack in your house / apartment. I remember that was key when i was on DSL. Hope you get it sorted out, not having a working connection is very annoying.

Connect the line in the fax (LINE JACK) AND THE landline in the fax jack MARKED AS TEL.

Hi,

HP Officejet 6210 All-in-One is not tested on VOIP connections when it was in manufactured. However these printers do work with VOIP connection.


If you are unable to get the printer working on VOIP connection, there are few ways to fix this.

1. Reduce the Fax speed of printer ( from Setup - Basic Fax Settings - Fax Speed ). Try to Fax
If this does not work, try the step below

2. VOIP is Digital technology and HP 6210 works on Analog Signals ( standard telephone line )
- You need a DSL Filter which converts the Digital Signals to Analog and vice versa. This filter is available at any departmental store or computer accessory shop

- Connect the DSL Filter to phone socket. Connect the printer telephone cable to Analog port of DSL Filter ( to Line 1 Extn port of printer )

Either of this should fix the solution. However there is another solution which may or may not be possible. It is to reduce the baud rate on your Cable connection ( though not recommended )

Regards,
Shawn

Hi Jeannie,

Based on your problem I assume that you have DSL. When you get hooked up for DSL they send filters that you are supposed to put between EVERY phone and the jack. (Don't forget phone lines for satellite and alarm systems).

If your dsl drops every time the phone rings, there are usually 2 things that cause this.

1) A bad filter in your house. If a filter is bad or missing it can cause the dsl to drop either when the phone rings or if someone picks up the phone with the bad filter.

2) The other reason could be on your ISP's side. It's called a POTS splitter. You have one of these if you have BOTH phone and DSL. It's what sort of combines the 2 together. There are a number of problems that can occur with a bad pots splitter. i.e. DSL works - phone totally dead, Phone works-dsl - totally dead, disconnects, etc...

I suggest that you hook up the dsl modem by itself. DISCONNECT ALL PHONES IN THE HOUSE. Do NOT have anything connected at all except the dsl modem. No filters, phones, directv, digital cable, or anything else in a phone jack. Then when you are up and surfing, take your cell phone and call your house. Technically it should just ring and ring. Unless you have voice mail in which case it will go to voice mail after so many rings. Anyway, see if when the line is ringing in your cell phone if it is dropping you off. If it DOESN'T, then it's probably one of the filters, jacks, or wiring. If it still disconnects, it's probably the POTS splitter with your ISP.

Good luck and if this helped please help me out and leave feedback!

Thanks!

Hi, If you are using dsl line, then try to add SPLITTER or FILTER between wall jack and phone.
When you connect splitter you will have one input line and two output line, one is called voice which you connect to phone and the other is data which you connect to router.
you can use LAN cable to connect modem and computer. before you set the connection please remove all the connection from wall jack to computer, wait for 2 mins and then re connect, like this it will remove if any static charges stored. If you are able to see the DSL light is up and no more blinking, Then your problem is solved. Hope this information will help you

For starters that dsl modem should not be filtered.
You should place the splitter directly into the wall jack and place the filter on the side used for the phone. The side feeding the dsl line should not be filtered.
The filter serves 2 purposes. 1 it reduces data noise interference onto the voice line. 2 it prevents dsl interference from voice such as picking up and hanging up the receiver.

Please let the fax line be connected to computer itself do not remove , In the DSL line you get a splitter which the lines for phone and ADSL modem connect the splitter to DSL Line and from the Splitter you 2 o/p ports with phone marking or symbol connect the phone line to it and to line port connect the main 8957and then to ADSL line to ADSL modem from the ADSL modem connect to lan port which is behind the computer (not to dial up modem
i.e is fax line ) or the usb port in the computer ...

Good luck...

If you have DSL for your broadband connection, you need a filter on every phone jack. These filters are provided by your DSL provider

the splitter is on the one phone line through the single phone jack so it is logical that that is where the problem is
if you have 2 phone lines( 2 lines in from the service provider connection point on the building then there is no need for a splitter as in effect you have two phones
a machine cannot distinguish which phone to work from the one inlet line so it rings all phones connected
a splitter is only used when you run a phone and another unit such as a computer off the same line and not as how you have it set up

HI

A flashing ADSL light on the router means its not getting constant broadband signals. Make sure it is connected to the adsl filter without any extensions and the filter should be directly connect to the main phone socket and not to an extension socket. Also check if the phone socket has 1 or more than 1 ports on it. If it has two port its most likely a SSFP socket which does not require a filter as it is inbuit.If all the connections are fine try changing da filter.