ACER 5720 WIRELESS CONNECTION PROBLEMS

Please follow the steps provided below:

Q: Basic Wireless Troubleshooting
A:
Wireless Troubleshooting
The following steps will help determine if the wireless card in the system is functioning properly.
IMPORTANT:
Please go through all the troubleshooting steps. If the wireless card is functioning properly, please check the network configuration. Acer America can not assist with configuring the network.
Before you start:

• Make sure there is a wireless router or wireless access point.
• The wireless router/access point is plugged in.
• Refer to the owners manual to ensure the wireless adapter is on (you can turn the wireless card on and off by pressing a clear button)
• Contact the internet service provider to make sure ther account is active and the network is connected in a way that supports their configuration.

If the computer was working properly at an earlier time:
If the laptop was working fine, do a System Restore which rolls the system back to the last known working configuration. System Restore is located in System Tools under Accessories. Here is a link to explain the use of this feature:
http://support.microsoft.com/default.aspx?scid=kb;en-us;306084
To find the wireless network:
1. Click on Start then click on "Control Panel."
2. In the Control Panel window, click on "Network and Internet Connections."

3. In the "Network and Internet Connections" window, click on "Network Connections."

4. Once in Network Connections, right-click on the wireless connection then select "View available wireless networks"
5. If the wireless network is a secured network, please refer to the manual of the wireless router to make it unsecured for the purpose of testing the wireless network.
NOTE: Acer does not recommend leaving a wireless network unsecured and is not responsible for data accessed due to unsecured wireless networks.
6. If the wireless network is listed, the wireless adapter is functioning properly. If unable to connect to the wireless router, go through "Before you start" at the beginning of this article.

may be the connection you are trying to establish must have their server down....

Take both excuses out of the equation. Buy a wireless N dongle off ebay (you can pick them up dirt cheap).

Router would pick up dongle using it's own software (Acer's excuse) and would not know or care the make of notebook (verizon's excuse)

Ensure your wireless is switched on and that you are in range of your router.
Go to control panel then network connections -> view available networks, check to ensure you are connected to yor network, if it says you are connected contact your ISP.

can you pull up your router, I had this with an acer last week, I had set it up on my router then taken it to the clients house and it wouldn't work, the thing was that it never droped my router and was in the my network places several times. as soon as I realized that I deleted all of the routers and anything that wasn't supposed to be there and just went to make a new connection and bingo i worked. also don't forget the encryption key if you put one in you will need it to get on you network, good luck

Miss_isis,

try the following : ( for testing)

disable the security and see if u can stay online longer
if u can , the passpharse or keypairs are wrong ( or in some cases the router or WNIC does not support key rotations (cisco)
or the key might be messed up..

Disable mac filtering .. ( for testing)

upgrade the router firmware ( be sure to backup the old firmware first and document your settings because upgrading firmware will set the router device back to the factory default)

3rd tip .. try and connect to an different wifi network and see if its the same ..

Sounds like a bad router or antenna. Try replacing the antenna or checking the connection of the antenna on the router. Have your ISP replace the router and the problem should go away.

The wireless issue could be a variety of things embedded within the windows operating system.. You can try to right click on the setup file and attempt to select "install" if that function is not available you may be forced to reload your os for the computer to replace the damaged or corrupted files which handle the wifi interface to the 8255 controller.

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Verizon needs to apply a firmware update for the Atheros wireless adapter in your notebook. I work for Acer and I end up having to tell people this all day long. If you take this to a wireless router that is not from verizon you will have no problems with your connection. Maybe if enough Fios customers complain they will provide a firmware update for this.

I have an Acer 5420 which had a persistent disconnection problem after startup, with either the wireless or LAN connection. It appears that the Microsoft network application would startup and make the connection, but seconds later the Acer Enet Management application would start, and its first act would be to disconnect from the Internet. Since the Microsoft network application provides every feature that I want, I choose to disable the Acer Enet Management.

1. Following up on a hint from on of the posts, I went to Start -> Programs -> Accessories -> Command Prompt.
2. At the command prompt window, I typed msconfig
3. About a minute later (after Vista confirmed that it was OK to run this program, the System Configuration window comes up, where I selected the "services" tab
4. Scrolling down the numerous services, I found "eNet service" and clicked the check mark to disable the service. Hit apply and OK, and restarted my laptop.
5. The problem went away after that.