Question about DISH Network ViP622 DVR DTV Receiver / 180-Hours Video Recorder
I am unable to record any programs on TV2 (in dual tunser) from TV1. As I record, it starts recording on TV1 only. Not only that, While I am watching my recorded program (on TV1) and there is some program due for recording (TV1), it switches to live tv1. in 722, it never let the us stop watching recorded program. Not only that, if we come back to watch to recorded program, the recording that started stops right there.
Hi, my name is Cheri Torres and I am with DISH Network Customer Service. I have never heard of receiver only recording on one tuner but not on the other but I would like to see if we can find a solution for you. The first step to try in order to resolve your issue is make sure that you do not have any timers conflicting with each other. If you do have two different timers that are set to record at the same time it can cause the DVR to record one show and not the other. Another trouble shooting step to try is a hard reset by unplugging your receiver for ten seconds then plugging the cord back in. After you have allowed your DISH receiver to reset try your DVR recording functions again. If both of these options are not correcting the problem please feel free to email me at [email protected] so that I can ask you a few more questions about your issue and get this resolved for you as soon as possible. Thanks and have a great day! :)
Posted on Feb 02, 2011
Testimonial: "Looks like resetting it worked. Will try it out today. Thanks!"
SOURCE: I want to record a
Hey there, Cheri Torres with DISH Network Customer Service here. I came across your post and wanted to see if I could help. It sounds like your DVR recordings may be interfering with another recording you already have set up. What you can do in order to fix this issue is change your Record Plus setting to TV1 instead of TV2. In order to do this you must first press the Menu button on your remote control then Select 8(Preferences) then 5(Record Plus). Once you have selected record plus you will need to enable the option as well as set your Record preference to TV1. Depending on the model of receiver you have the menu numbers may be different but the options (i.e. preferences and record plus) will be the same. I hope you find this information useful but if this does not work or you have any other questions or concerns feel free to email me at [email protected] Thanks and have a great day!
Posted on Feb 20, 2011
We would be happy to help you with that. The first thing we would recommend checking is if the "Record Plus" feature is "Enabled", this can be found to the left of the "Record Preferences" on the "Record Plus" screen. The other thing we would recommend is to ensure that the tuner that you are viewing is for the TV1. You can swap between the tuners by pressing "Input" button while in SAT mode.
This should get things set up the way you want it. Thanks for choosing DISH Network!
DISH Network Customer Service Representative
Posted on Mar 06, 2011
This is a problem that many have. If you are recording on TV1, and the receiver is in dual mode, then you are only able to watch what you record. But you can set your recording to TV1, and then put the receiver into single mode, and switch from the recording to live TV.
DISH Network Customer Service
Posted on Mar 07, 2011
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