I just bought brand new Breville espresso machine. When I plug in the machine and turn it on, it heats up the water and is clearly humming, but once the meachine is heated and I turn the dial, nothing happens. No water flows into the coffee grinds, therefore no espresso can be made... Any thoughts on what could be happening here?
We stumbled across a solution to this same problem by filling the reservoir about half full, putting it in place, and reaching down to the bottom (small hands required) to pull the plunger open. The machine was running at the time, set to run water through the filter holder, which had no grounds in it. It may not be necessary to have the machine on. Good luck, Gene
You most likely need to prime the brew head.
Follow the instructions in the owner's manual.
To prime the brew head, you'll need to put run the machine without coffee until water starts flowing.
One water flows, the brew head is primed and the machine is ready for normal use.
You'll need to do this every time you run out of water.
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The pump has gone bad - through use. This is a common problem, and has to do with the "seals" that are in the pump. Since the pump generates high pressure and heat, over time, the seals will fail, and will be unable to generate enough pressure and heat to create steam. The only remedy is to have the pump replaced through the Breville Out of Warranty repair centers. http://www.brevilleusa.com/support/service-centers.pdf
There is a post with a solution for this with the title: "Machine won't turn on - no power!
" - fixmebob has a good solution, but you'll need to be a little tech savvy to perform it yourself. I ended up sending mine in for repair, which ended up being about $55 because I had to ship the machine. But good news is that I'm back up and running.