HELP ME
I would be happy to help with this, Shazia. To provide the best assistance, I would like to get more information. The remote currently doesn't work the TV or receiver, right? Do you get any function from the remote, like do any lights come on when you press a button? What receiver model do you have?
Tommy Faust
DISH Social Media Representative
SOURCE: Dish IR Remote 20.0 has problems after sunset.
The problem for me was the TV giving off IR signals that interfered with DISH's poorly designed remote. When the TV's room ambient light sensor was turned on and it became dusk outside the DISH remote would stop working. Moving the receiver away from the TV helps but the problem is not eliminated until the light sensor is turned off.
Until DISH corrects this poor design there may be no other viable solution.
SOURCE: Dish Network IR Remote's SAT Mode Not Working ____
Hello, this is Nick Franta with DISH.
If you are trying to get the remote programmed to the receiver you can remove the smartcard from the receiver and that will prompt the system info screen. This will allow you to program the remote to the receiver.
If you need the process for programming the remote, here it is:
Hope this helps!
SOURCE: remote control interferes with second TV
si24
It is possible that the 2 remotes are on the same remote address. This
generally is not possible if one remote is IR and the other is UHF but
with some receivers you can have an UHF remote for you TV 1. To resolve
this issue you would need to readdress on of the remotes to a different
remote address. I have provided instructions on how to readdress the
remote. I hope this helps.
Ray Calo
DISH Network
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