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Touchscreen does not work

My motoming touchscreen does not work at times. For instance, when I recieve a message and then open the flip to read the message, tapping on the read button does not respond. Now when I restart the cellphone and tap on the blinking "!", it doesn't respond. But after some time (10 to 30 minutes) it starts working. This problem has started to occur very frequently. Please help.

Posted by Satya Baruah on

  • 1 more comment 
  • fixaashish Dec 23, 2007

    I am really facing the same problem and have to restart it several times and it might work suddenly and stop working suddenly. I am really feelign lost now can some one help

  • Anonymous Dec 24, 2007

    yea me too facing the same problem hoping to throw it out

  • Anonymous Dec 31, 2008

    same probleam

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1 Answer

Anonymous

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  • 2 Answers

These phones suck mines 2

Posted on Dec 23, 2007

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I would like to ask a couple questions that might be of some use.

First, does the same issue occur when using the phone with the flip closed? That is, can you use the jog dial and keys on the flip properly?

If the phone works fine with the keypad and jog dial, then you should be able to try to recalibrate the touchscreen.

To re-calibrate the screen:

1. Select Applications tab
2. Select Control Panel
3. Select Device
4. Select Display or Screen
5. Follow the instructions on the screen.
6. Select Yes or No


Second, if you turn the phone off and on again, with the flip open, does anything load by itself, or does the touchscreen react as if something is being pressed?

This may indicate that there is a problem with the hardware.
It is possible to purchase a new touchscreen for under $100 from a few parts retailers such as http://cnn.cn .

It may also simply be a glitch or bug in the software or firmware OS. In this case, you can try a master reset or updating the firmware using Sony Ericssons update service (not compatible with Vista for the P910), or you could use a third party firmware utility such as from DaVinci etc.
If you choose any of the master reset, firmware or update options, you will lose ALL user data on the phone, so you should back it up before you proceed.
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Touchsrcreen is stuck in some mode.

I would like to ask a couple questions that might be of some use.

First, does the same issue occur when using the phone with the flip closed? That is, can you use the jog dial and keys on the flip properly?

If the phone works fine with the keypad and jog dial, then you should be able to try to recalibrate the touchscreen.

To re-calibrate the screen:

1. Select Applications tab
2. Select Control Panel
3. Select Device
4. Select Display or Screen
5. Follow the instructions on the screen.
6. Select Yes or No


Second, if you turn the phone off and on again, with the flip open, does anything load by itself, or does the touchscreen react as if something is being pressed?

This may indicate that there is a problem with the hardware.
It is possible to purchase a new touchscreen for under $100 from a few parts retailers such as http://cnn.cn .

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If you choose any of the master reset, firmware or update options, you will lose ALL user data on the phone, so you should back it up before you proceed.
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There has been many set-backs with this particular model smartphone. My sugguestion is to return while you can a go with the Treo 700. It's much simplier and realiable
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