Question about Motorola Mobility Moto Q
I have had the Moto Q for about a week. Plugged it in last night before bed and this morning it wont turn on. I have tried taking the battery out as well as pluggin it in to the charger...no dice. Help! I need my phone.
I was having the same problem.
It kept turning on and off one day last week and now it won't even turn back on. Before I went to bed I tried taking out the battery for a period of time, charging it, and just trying to turn it back on but it would only get as far as the Verizon logo.
Today I read through some forums and found that you can master reset w/o turning your phone on completely. I went to the Verizon store last week when it first happened and he told me if the problem persisted, I would have to do a master reset but I would need to get my information on my computer. Luckily, I did this. This morning I tried the master reset three times. The first two with the battery in, connected to the charger. It didn't help. It seemed to turn off during the master reset. I just now tried again with the battery out but still connected to the charger. It turned on. Now it is extremely slow and barely functionable. At least it's on though...hopefully I can get more out of it later. Hope this helps!
Posted on Feb 08, 2009
I actually took my phone to Verizon when it wouldn't turn on and apparently this is an issue with the Q that is ongoing. The guy informed me on how to do a hardboot without having the phone on, since the hardboot is actually in the main main. You hold down the power button and the center button on the toggle for a few seconds and it should reset the phone. Just keep in mind you will lose everything you had on there before. This would be just like when you first got the phone so remember to always back up your info!
Posted on Aug 21, 2008
I had the same problem with a replacement phone from Sprint the next day it just died on me and said that BOOT SETUP CONNECT USB or whatever..well they told me the phone was FRIED! Idk how but thats wat they said and gave me another phone. So anyone seeing that black screen with the white font that looks like an old computer screen that's the answer to your problem.
I got another phone but now it won't charge either, it doesn't have that screen but it wont charge through USB or the wall charger. I charged it all night and almost all day. I don't know what to do about this one..
Posted on Aug 11, 2008
Plain and simple, this battery is a joke on this thing.
Posted on May 30, 2008
It sounds silly, but make sure that you have the battery in correctly. i spent a few hours with my moto q freaking out over the same problem, but it turned out that the battery was not placed correctly in the phone.
Posted on Dec 21, 2007
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