The product arrived with an instruction manual. I followed the instructions, installed the included software, and then was unable to get the product to work as my PC (Windows 7) did not seem to recognize the device. I tried several USB ports to no avail. I emailed the seller and promptly received an email with different instructions. Although the software version on the installation CD was different from that referenced in the instructions, I was able to install and finally got the device to work as needed. The problem is that there are two programs on the installation CD and one (cassettemate) appears not to function, while the other (audacity) is what is needed. This is not indicated in the instructions that come with the device.Close cassette mate window and open audacity press play in the cassette player and press recording button in audacity program.
This may - may just help. DO get the LAME file - the mention of it in any manuals seems to imply its useful but not vital - it is vital - it is definitely needed. But that's not all - I have found that after thinking the whole thing still wasn't working, it was. The device just never appears in the device list / drive list when you load up 'computer' from the drive menus. But, once LAME is installed, the whole thing works anyway, whether listed in the drives or not - you press Play on the cassette player; and press 'record' on Audacity. Bingo. One thing though; the headphones need to be used on the cassette player; just using headphones you may have on your computer may and probably won't work. Best of Luck.
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