Acer Aspire 5100 Notebook Logo
Posted on Mar 22, 2009
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Acer laptop keyboard and touchpad not working Have had the acer aspire 5100 laptop for two years. Would not boot up. Sent to have fixed under warrany. Came back the boot up was fixed but now the keyboard and mouse does not work. I have tried all the know fixes. remove the battery, hold start button for 60 sec. restart with just power cord ... still no mouse, touch pad or keyboard. I am sending it back to the warraty folks one more time. They must fix it or replace with s new pc. Time will tell. Has anyonr found a fix. I heard it was related to the battery but you would think removing the battery would solve this. I have also heard that using the USB port in correctly can cause this. You know, removing the device before Safely remove feature is activated. Oh well - This really stinks. You would think ACER would have a suggestion somewhere to fix this since a lot of users are having this problem. Tommy

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  • Expert 224 Answers
  • Posted on Mar 22, 2009
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The Acer service centre have probably not connected the keyboard and touchpad to the motherboard. Common mistake by Acer. It is best to send it back to Acer to have it fixed under warranty as if you try it yourself, the laptop could be rendered out of warranty. Good luck... :)

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