Question about Pioneer DV-360-S DVD Player

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Product appears to have frozen and will not eject media DVD

Mustek HDD+DVD recorder/player had it 6 months and since I played a media DVD from a camcorder it suddenly appeared frozen, non eof the buttons worked both remotely or manually, I have to unplig it by the mains to turn off. The DVD will not eject from the tray and I am lost as to what to do. I have looked at the troubleshooting part of the manual and replaced the batteries and rebooted the power by unplugging from the wall. Any ideas? The helpline is in Germany!

Posted by sue urwin on

  • sue urwin Jul 25, 2007

    Thanks Patrick, but the answer you give indicates some electronic knowledge which i dont have! I tried all the cables and ensured they were secure, i thik it is an internal problem. I telephoned Mustek today and they were not particularly helpful! The only answer is to return it under warranty. I have to pay postage! They asked for the original receipt and have become very awkward when I explained that the only receipt I have is on email from ebuyer. They wont accept it. I am going to have to get back to ebuyer and ask them to send me a hard copy receipt of the item- its ridiculous, especially since I have to pay shipping when it is warranty job. Warning to others considering purchasing a Mustek machine from ebuyer. Not impressed with their after sales service AT ALL. Any other ideas while I wait from ebuyer most welcome. I will keep you all informed of the problem. Could it be anything to do with the fact that the camcorder recorded DVD I was playing was not perhaps formated properly? It may not have ended and the programme of recording completed? Could it be trying to read the DVD as though it is still running? Any ideas welcome!

  • sue urwin Jul 26, 2007

    thanks but I will be sending it back to mustek as they will repair it under warranty. Thank you for your help. What do you think caused the problem? I dont know what IrDa means? sorry.



1 Answer

Patrick Joseph Gatt

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You might have a loosen cable of front panel or dry joints underneath the front panel connector on main board. Patrick

Posted on Jul 25, 2007

  • Patrick Joseph Gatt
    Patrick Joseph Gatt Jul 26, 2007

    You can easily try to change its firmware through IrDa, which is very easy to do if you have an IrDa device at your house. If you want to post the dvd to my workshop I could repair it and send it to you back.

  • Patrick Joseph Gatt
    Patrick Joseph Gatt Jul 27, 2007

    Irda is simple it means data aquisition through Infra Red. You might have repaired it without opening it by sendgin its firmware inside your dvd through Infra red signals!

    thanks alot




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