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To hard reset a tablet, hold the power button down until it shuts off then press it to turn back on. Should take about 5 - 10 seconds for the device to power off.
If you can't get it shut down, then try leaving it on but unplugged until the battery is completely dead. Hopefully when it is plugged back in and charged for a few minutes it should restart normally. If this doesn't work, then you should contact Blackberry Tech Support for your area, they are usually quite good to deal with, but I suggest contacting them by phone as email can be cumbersome and take several days to make progress. Their phone number for your country should be on the website. Obviously your playbook is still under warranty as it wasn't released more than a year ago.
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