If you do not have a memory card in the port then that is where you will need to insert one.
If you have a memory card installed then it has been formatted and the TOMTOM cannot read the format try removing the card and try the card on another device to rule out defective card then replace if it is not working on the other device. If it is working on the other devise try another memory card and do not format the card or erase the boot up software to make room for more information,
Sounds a little like I may have done something like that myself from the way this was answered.
Daniel
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