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If you're playing music on the alexa, shuffle mode is usually the icon with to arrows itertwining. Please press that button once and the shuffle mode should be canceld. Otherwise, please consult your alexa instruction manual for the section related to playing music.
Starting from the main menu.
Select Music.
In Music mode: Press and hold the > button to view the Options screen.
Select Play Mode.
Under Play Mode: select Shuffle or Shuffle + Repeat.
If iPod shuffle isn’t playing music â iPod shuffle might not have any music on it. If you hear the message “Please use iTunes to sync music,” connect iPod shuffle to your computer to sync music to it. â Slide the three-way switch off and then on again. â Make sure the earphone or headphone connector is pushed in all the way. â Make sure the volume is adjusted properly. A volume limit might be set. See “Setting a Volume Limit” on page 25. â iPod shuffle might be paused. Try clicking the Center button on the earphone remote
On the other side of the on/off switch there is another switch that allows you to choose playing songs in order or to shuffle. There is no way to make a song play continuously.
If shuffle is off and repeat is off, then select the restore factory defaults option and see if that works. If it is still not working, call RCA the manufacturer or edit each ID3 tag track number manually (takes time).
Though I do not have a ipod shuffle, it sounds like you set it to run on "sample" which is a setting to play only a few seconds of the song then stop, are you using any other program besides itunes?
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