When computer is turned on it shows a safe mode screen with 3 safe mode options for turning the comp on or just leaving it for windows to start normally.
Have tried all 4 options, windows screen flashes and then safe mode screen returns with same options once more.
Last use prior was normal and shut down properly.
In safe mode, hit start button -run, and type "msconfig" in the box , hit enter.
the system configuration utility opens.
select startup tab at the top
when the startup screen opens, UNcheck all the boxes, press APPLY, then OK
the computer will prompt you to restart, when it restarts it will give you a message saying you have use the system configuration utility to change the way windows starts, this is normal. Check the box that say dont show this again and click OK.
doing this will keep the programs set to start when windows starts from starting untill you start them manually. If one of them is causing the freeze, this will make the system accessible.
Keep in mind, you may want to turn some of them back on after you get the computer going and when you do , turn them on one at a time and restart the computer after each change. this way you can identify which program is causing the problem.
Hope this helps. please repost if you have more questions
Hi, open your computer in safe mode and uninstall some newly install software. Otherwise--
?? Fresh copy Installation OR
?? Repair Option
Thanks.
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It says move the mouse or press any key to pass this mode, i press it but nothing happens
when you say the windows screen flashes and the safe mode screen appears again. does the computer reboot?
also have you installed any new software/hardware recently?
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