Sony VAIO - Recent Questions, Troubleshooting & Support

Try some factory CD and DVDs and just try to get them to open in Windows (not play in a media player program). If you get errors on every disc you try, it may be your CD/DVD hardware packing in.

If it reads some CDs or DVDs and not others, particularly media discs, you may be having software driver problems, otherwise, it is likely hardware.

Try inserting the disc and spinning it up while resting the laptop on its side, or even upside down. If it reads sideways or upside down, the CD/DVD reader hardware has gone and cannot probably be prepared (this is a symptom of physical controller failure and is ot fixable by normal means).

Good luck...

Sony VAIO GRZ660... | Answered on May 08, 2020

ALL CD's or just one CD? Depends on the file format and the Media Player. Have you tried another Media Player? Does the CD work in another Computer? Did you make the CD? What is the Media on the CD?

Sony VAIO... | Answered on May 07, 2020

Finding the right translation service is hard work, if you do it on your own. But you don't have to do it. There are plenty of review sites online for translation agencies, such as Pick Writers. This information should help you make smart decisions.

Sony VAIO... | Answered on Apr 10, 2020

it will read only original discs . reading writable disk may cause damage to the lens

Sony VAIO... | Answered on Apr 07, 2020

Yes, no problem, just that the processor in it is weak and the blu-ray movies will be choppy.

Sony VAIO... | Answered on Mar 14, 2020

are you using a software that plays blu rays?

Sony VAIO... | Answered on Mar 13, 2020

Hopefully this helps. Right click on your volume control icon. Open the "Volume Mixer," and make sure that nothing has the mute X on. Then right click on "Volume Control," and make sure that the volume control is checked to play all sounds, and that your Speaker box is checked. Next step is your music, if the sound was muted directly @ the music playback, this could be the problem. Open your Media Player and try to play music, if you cannot hear it, click on the mute button to the song playing. If your Player was shut off in the "mute" mode, then you will not hear sound. It Happened to me once. You will need to check all of your "Players" to see if any of them were shut off in "mute."

Ponder/Meditate/Pray for Peace.

Mary Oliveau { hugs }

Sony VAIO... | Answered on Feb 26, 2020

Advanced Access Content System (AACS) is an industry requirement designed to protect Blu-ray Disc® contents. For enhanced security, the AACS Key for your WinDVD® Blu-ray player requires updating every 18 months. You can try doing the update by going to Corel's customer help web page:

Sony VAIO... | Answered on Feb 25, 2020

mkv files are for HD movies that are pirated and reencoded - because of that they will run only on much better laptops than what you have: they need at least 2GB of memory and a dual-core processor.

Sony VAIO GRV550... | Answered on Feb 20, 2020

There are a number of possibllities for this problem:

1. Your drive may be dirty. Try to get a drive cleaner, run it then try again

2. The disc itself is faulty. Try using it on another computer's drive and see if you can read it

3. It is a region-specific DVD. Some movies can only be played on DVD's made for that region. Although you can change your DVD's region to be able to read that DVD, you will then not be able to read DVD's for your current region. The recommendation here is to buy a multi-region DVD player. You do not need to get the top of the line model as these players can be quite cheap.

NOTE: Please rate our help to keep this free service online.

Sony VAIO FRV27... | Answered on Jan 20, 2020

This is due to windows problems. Please try repairing your windows by doing which your windows will restore its system files for DVD driver and hence you will be able to access DVD.

Sony VAIO ... | Answered on Jan 19, 2020

Try reloading the DVD drivers...If you don't have them on cd, you can download drivers from sony website. once you download drivers, reboot comp. see if that works...let me know.

good luck

Sony VAIO... | Answered on Jan 19, 2020

Now the situation for the Windows users becomes that, when they upgrade the Windows system from Windows 7 to Windows 10 or something, they may encounter the problem that indicates Windows Media Player won't play DVD. This is because Windows has dropped its support to provide Windows Media Player's built-in DVD codec for Windows 10 and above.

To a large extent, Microsoft sees that the market is decreasing needs for a DVD drive, not to mention DVD playback service. They take it for granted that not many users may spend extra money for DVD playback since users could easily watch movies from the internet. You can try Leawo Blu-ray Player to play DVD.

Sony VAIO... | Answered on Dec 27, 2019

To changethe Region code on your DVD player, open Control Panel - System - Hardware -Device manager, and click on DVD/CD ROM drives, then right click on the DVDdrive and click Properties then click on DVD Region.
You can enter a new region and it also shows you how many changes have beenmade.
NOTE you can make only 4 changes and the player will lock permanently on the4th change.
If you want to play DVDs from any region you maybe able to upgrade the firmwareto make it region free BUT if you make a mistake or installed the wrongfirmware the player will be a piece of junk.
The best solution to make the player region free is to install a piece ofsoftware (Passkey for DVD) that allows you to play DVDs from any region andPasskey for Blu-ray that allows you to play Blu-rays from any region. There areseveral available on the Internet but my favourite is DVD-Region Free From: -,free.htm

Sony VAIO C... | Answered on Dec 05, 2019

make sure its the latest avi player, or why dont u chek out the windows media player, or vlc player, or cyberlink power dvd, or windows media centre, there are loads of softwares u can use to play your dvds

Sony VAIO... | Answered on Nov 21, 2019

The software playing the bluray disc (PowerDVD) will only play it on the primary display. You will have to set your tv to be your primary display in order to watch the movie.

This only happens with bluray and HD-DVD discs.

Sony VAIO... | Answered on Nov 14, 2019

If your laptop appears to boot up and the hard disk LEDflashes, then the problem is probably a back light fault. This can be a faultyinverter or a faulty CCFL lamp. Please click on this link and follow myinstructions to identify the fault and possible fix :-

Sony VAIO R505JL... | Answered on Nov 01, 2019

It looks like the current driver for your particular model is still the original version, which is dated 20-Oct-2004. In my experience, audio drivers almost always need to be obtained from the manufacturer -- Sony, in this case.

Click the link at the end of this text to go directly to the driver download page for your model -- this is Sony's eSupport, a user-friendly and sophisticated site. The drivers are grouped into categories and "Audio" is the first one. Click the + and you should see 1 driver available -- download it with the green arrow (when prompted by windows, click RUN... unless you want to save it). Assuming the installation completes successfully, Vaio audio drivers usually enable sound output without requiring you to reboot. But just follow the prompts.

Drivers are here:

Here is the home page that is specific for your model of Vaio; this is the page you want to bookmark or add to Favorites:

Sony VAIO... | Answered on Oct 12, 2019

Not finding what you are looking for?

-3,971 questions posted

Ask a Question

Usually answered in minutes!

Top Sony Computers & Internet Experts


Level 3 Expert

13434 Answers

Lee Hodgson
Lee Hodgson

Level 3 Expert

4810 Answers

Muntejaya Ginting
Muntejaya Ginting

Level 3 Expert

10422 Answers

Are you a Sony Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

View Most Popular

Sony Computers & Internet

  • Forum

View Most Popular

  • Sony Computers & Internet