Plantronics Voyager PRO  Bluetooth Headset Logo
Posted on Aug 26, 2011
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I now have 2 Voyager Pro+ wireless ear pieces that have quit working within 2 months of activation. No LED light at all when hitting the on/off switch, when power is plugged in no LED on one, I get an LED on the second headset. I cannot turn either one on.

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  • Expert 537 Answers
  • Posted on Oct 11, 2011
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If the units were just purchased I would suggest having them replaced by Plantronics. The Voyager Pro+ has a one year warranty through Plantronics. The link below is for Plantronics online replacement form.

Plantronics Replacement Form

Good luck from Headsets Direct!

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It sounds like you have a communication problem between headset and base. This link of the user guide can walk you through some things you can do to make it better, especially page 5 (powering headset on / off, compatibility) and page 6 (pairing).

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The link below for the Plantronics Voyager Pro+ has the information you're longing for. Look under "Mix and Match for Best Fit."

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One thing you can try is to power down and then power the headset back up. The instructions are on the link below for the Plantronics Voyager Pro, particularly the page "Listen To The Voice."

Plantronics Voyager Pro User's Guide

If that doesn't help, then you have a bad processor in the headset. It's still under warranty so contact Plantronics at 800-544-4660 x5 x5538 for warranty service.

Good luck from Headsets Direct!
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Please remember that newer phones are like small computers, so they may become corrupt over time and you may need to reset them every so often. Simply turn your phone off and remove again the battery for a few seconds, then replace the battery and turn it back on again. Purge from the phone any pairing information for your Voyager Pro headset and pair it again with your phone, following the instructions on the link below for the Plantronics Voyager Pro.

Plantronics Voyager Pro User's Guide

Good luck from Headsets Direct!
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The link below of the user guide for the Plantronics Voyager Pro has the instructions for removing and attaching ear buds.

Plantronics Voyager Pro+ User's Guide

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Can not turn ear piece on

JUST HOLD DOWN THE MIDDLE OF THE EAR PIECE FOR EIGHT SECONDS
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