Arris SURFboard SBG900 Wireless Router (DHSBG900) Logo
Posted on Aug 21, 2011

SBG900 wireless association failed when we ran the Dell Wireless WLAN Card Utility. It connects via Ethernet but the wireless will not connect. Says it has "Limited or no Connectivity."

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TonyS643

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  • Posted on Aug 21, 2011
TonyS643
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Do you get an error that says something such as "Unable to validate identity"? You can definitely fix this issue by logging into the modem and changing the security to WEP. If not WEP you can try no security. I know that no security will work but its trial and error to find out which security type will work with the Dell wireless.

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Dell NetworkDell Wireless 1350 WLAN MiniPC

The Dell Wireless WLAN Card Utility locates, manages and provides information about wireless networks in your area.
The Dell Wireless WLAN Card Utility allows you to create network profiles, connect to an available network, and diagnose connection problems.
Enable the utility through an icon in the notification area of your desktop, or locate it in the programs list depending on which Dell computer you have.

Turn on the Dell laptop and make sure the wireless switch is in the "On" position.
Right-click the utility icon in the notification area of your desktop.
The icon appears as a set of four green, yellow, red or white bars, depending on the signal strength in your area.


Click "Enable Radio."


Right-click the icon and click "Open Utility" to open the Dell Wireless WLAN Card Utility.

Control Panel

Turn on the Dell laptop and make sure the wireless switch is in the "On" position.


Click "Start" and select "Dell Wireless WLAN Card Utility."


Click the box next to "Enable Radio" and click "Apply."


Click "OK."

http://support.dell.com/support/edocs/network/p70008/en/utility.htm


http://support.dell.com/support/edocs/network/p70008/en/wizard.htm
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When I try to run the Dell Wireless Configuration Utility from the control panel I get the following error message:"The wireless network adapter could not be accessed. This application may have diminished...

Well Sir in this case i will advice you to disable the Dell Wireless Configuration Utility and instead use windows utility for a successful connection.

For disabling dell configuration utility follow these steps:-
1)Open dell Wlan utility , it will have five tabs at the top labeled wireless networks , link status , site monitor , diagnostics and information.
2)Click on wireless networks tab and uncheck the first option which says , "Let this tool manage your wireless network" then click ok or apply at the bottom right-hand side corner of the screen.

To Enable Windows Utility for Windows XP follow these steps:-
1)Open the Control Panel from the Start Menu.
2)From Control Panel click on network and internet connections and then open network connections from there.
3)Right-click Wireless Network Connection and choose Properties.
4)
Click on the Wireless Networks tab and if unchecked , then check the box for Use Windows to configure my wireless network settings. Then click OK.
5)Right-click on Wireless Network Connection, Select View Available Wireless Networks.
6)
This will lists all the available wireless networks in range. Select your network from the list and click Connect.
7)If you are connecting to a secured wireless network, you will be prompted for a Network key. Type the Network key(which is the password for the wireless network) and then click connect.
8)Your network list should now display your connection status. If you are connected and your router is setup for internet access, you are ready to connect to the Internet wireless.
This Link will guide you through the steps:-

http://kb.netgear.com/app/answers/detail/a_id/111/kw/wireless%20zero%20configuration/r_id/100109

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THIS IS A common problem with dell laptops,,dell laptops comes with 2 softwares,one is wireless zero configuration provided by microsoft,,the other is dell wireless WLAN card utility.go to start and all programs u will find dell wireless WLAN card utility.when u open the software there are 2/3 checkboxes at the top.disable the dell wireless WLAN card utility and use the wireless zer confiuration.Alternatively u can open up run and type services.msc and hit enter.look for Wireless zero configuration or WLAN configuration ,,double click on it and enable it,after tat u open the network connection window and right click on the wireless icon and hit enter,a box will come up with 3 tabs at teh top.click on teh middle tab and use windows to manage ur wireless netwrk.click apply or ok and restart the computer to check.if that doesnt resolve contact technical support and ask them to update the drivers of teh wireless card,,best of luck and infm me if ur problem gets resolved
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Check the wireless router settings, (check the wireless settings on your other computer) and configure the 1390 WLAN with the same settings eg. SSID, WEP/WAP encryption, etc.
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Did you input the WEP key? I will assume you are using Windows XP. So go to control panel, network connections and then go to the wireless connection and then select view wireless connections double click on the one with the highest strength, which should be your 2wire. When it asks for the network security key type in the numbers that are located on the sticker on the bottom of your router between the [########] brackets.
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The only difference in using a wireless hub is that it will go between your router and your computer. The advantage is you can take your computer anywhere within range and connect using your computers wireless card (if you have one).
You won't need any more equipment or memory and most wireless hubs come with instructions. If they didn't give them to you, just Google the manufacturer and model of the hub and you should be able to find them easily.
After you've set up the wireless hub (which you can still connect to via your ethernet cable). your computer should notify you of wireless networks available. You have a utility to set this up within the control panel.
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If someone else setup the router for you they may have turned off the wireless. If you can connect via ethernet use the web based configuration utility to turn it back on.

The intial setup is as follows in the manual:

To provide an initial wireless connection to your network and the Internet:
1 Connect the SBG900 to the cable TV system as described in Section A.
2 On each wireless client computer, install the wireless adapter hardware and
driver software according to the manufacturer's instructions.
3 On each wireless client computer, set up a wireless adapter profile to
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In your initial profile, use the SBG900 default wireless Network Name
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The default SBG900 settings provide no wireless security. After
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Are you sure your computer is compatible for the wireless, and does it have the necessary drivers?
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