20 Most Recent Fellowes DM15C Shredder - Page 2 Questions & Answers

There is probably a collection of shredded pieces that accumulated above the shredder teeth. You have to flip the head over and take out the 8 screws that hold the top cover to the bottom of the head. Carefully use a vacuum to clean out the confetti and reassemble. Note: the switch, cord and an internal printed circuit board in attached to the top cover so be gentile when you take it off. I have fixed several of this model this way. Apparently it is a defect in design to allow all this debris to accumulate inside the head. Good luck.

It is designed not to turn on if the bag is full or if the door is ajar. If this is not the problem unplug it for 1 minute then plug it back in and it should work.

Let me know if this works and has helped and if I can assist you with anything else.
Thanks

Fellows does have its own brand of shredder oil that you can use .... but most brands will work just as well. Oiling your shredder gears is the only regular maintenance that is required.

Check to see if there is a bin-full sensor eye. If it is covered with dust, clean it with a q-tip and alcohol. Worked fine for me. good luck.

hi the sensor is in the top..if you look in the gap where you put the paper, you should see a leaver in the middle somewhere, this is the turn on switch for the cutters, it may be stuck down...hope this helps

Most likely the shredder is overheating and/or jammed. You have 2 options: 1) wait--do not attempt to shred anything else for about 15 minutes--and then try again; or 2) unplug the shredder, pull the bucket off, and attempt to dislodge some of the shaving yourself from the teeth. This is potentially dangerous, so you might want to wear some heavy duty gloves and use a pliers to extract the shredded material.

the reason it turns off is the motor and the shredder it drives are overheating, this means the shredder wheels are damaged and putting a huge load on the electric motor that drives the wheels that shreds the paper, the most cost effective thing to do here is to just replace the shredder.

I suspect you may have shredded some papers with glue on them. There are many that have that really snot looking glue used to hold cards to the paper. This gets stuck between the blades. There are several brands of cleaning papers designed to help clean the blades and reduce this problem. They are available at any office products stores and many big-box stores.

The punching holes/not shredding problem is caused by a collar that encapsulates the cutter shaft ends. Vibration causes the collar to fall off and the shafts to spread apart. The fix is to pull the paper bin out, remove the 5 screws holding the top assy., and pull off the top. You'll see the collar and the screws will be somewhere in the paper. Replace the collar and tighten all the screws at each end of the shredder assy.

there is usually a flap that leans into the paper tray and when it gets full the shreds push on this flap and activate a switch...
look for the flap and see if it bent or came off it's hinges.

look for the paper sensor and make sure it is there and working correctly

sounds like a couple of teeth on a drive gear may be broken. call Fellows at1-800-955-0959.

Blow some canned air down into the feed slot to clean the sensors

My shredder stops if it gets too warm. It will run OK once it cools off.

look for two LED lights where paper falls into bin and wipe them off, but the sensors could be faulty as well. I have seen both.