20 Most Recent Fellowes DM15C Shredder Questions & Answers

I have a Royal 100x and it does not use an IR sensor like other shredders. Mine uses a mechanical sensor and it sticks in the on position. It seems like the plastic that pushes on the metal switch contacts, hangs on the edge of the metal. I am seeing if I can modify the contact somehow so it will slide off of it but no luck yet.

Fellowes DM15C... | Answered on Jun 10, 2019

I lived with the problem for 6+ Months -- drove me NUTS -- Today, I called Fellows -- Spoke to "JoAnn"... She said this works 80% of the time...
Pull out the bin -- put your foot inside to hold the shredder down -- pull up on the top of the shredder -- you WILL hear a POP as the plastic top disengages from the bottom but TRUST ME THIS IS OK! -- take off this top section (which houses the blades) -- flip it over -- you will see 6 screws total but it is the sets of 2 screws close together to focus on -- right next to the screws you will see a tiny glass sensor -- use a q-tip and alcohol to give them a wipe -- press the top back on -- bin back in -- you are DONE -- This took me less than 1 minute and it works as it did the day I got it! Go shred something!  :)

Fellowes DM15C... | Answered on Mar 09, 2018

There are two sensors (look like little light bulbs) on the top part of the shredder at either end of the blades. If you pull out the drawer and turn the shredder upside down you will see them. They get dirty telling the machine that it is full and needs to be emptied. Clean the sensors off with an alcohol wipe. If cleaning them does not work you need to replace the sensors.

Fellowes DM15C... | Answered on Mar 09, 2018

I haven't used my Novitech shredder for a while and now it won't turn on.

Fellowes DM15C... | Answered on Mar 30, 2016

Note that the sensors that tells the shredder to stop are underneath the unit.

Pull out the tray, put the unit on the side and you'll see two places where there are two flat-head phillips screws holding the optical sensors in place (no need to unscrew them). Just wipe the visible part of those two sensors with a rag.

The sensors that are readily visible on top of the unit tells the shredder when to start.

Fellowes DM15C... | Answered on Jan 15, 2015

If it is just a matter of the power switch, that is an easy part to replace. It might also be that one of the leads to the switch has come loose (some shredders just use the slip-on connectors) and needs to be put back on. Also, if the wires are attached to the switch, have you tried touching the wires from the switch and seeing if the shredder will work then. You can use a short piece of insulated wire to act as a jumper cable to touch the two wires going to the switch. If this doesn't allow the shredder to operate (you need to have something pressing down on the safety switch), then you need a new shredder.

Fellowes DM15C... | Answered on Jan 20, 2014

Shredders have a light emitter and detector inside the slot where you put the paper. When the paper is put in, the emitted light is reflected off the paper, detected, and then turns on the shredder by sending a signal to the control board. The emitter/detector often has a plastic cover which over time collects paper dust. The paper dust can reflect the emitted light back onto the detector, causing the shredder to remain on. You may need to remove the top of the shredder and remove the shredding mechanism to get to the light sensor. It's also possible that the components on the control board have changed value, causing the detector sensitivity to increase. This may result in the unit turning itself on in daytime and off at night.

Fellowes DM15C... | Answered on Dec 27, 2013

try inspecting the rollers, make sure its plugged in, try emptiying the canisters, if that doesnt work,take it to radio shack or staples,they can help you probbably for free

Fellowes DM15C... | Answered on Nov 06, 2013

could be the sensor needs cleaning or is now defective. Use a q-tip and insert it where the paper goes. Look for a small button which senses the paper and triggers the stredder motor.

Fellowes DM15C... | Answered on Jun 12, 2013

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