20 Most Recent Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive - Page 5 Questions & Answers

First make sure usb cable connected to harddrive is working fine. try it in different usb ports. Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers. then check. Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318} And remove upper filter and lower filter.Then restart computer then check.
Also locate the below key and make sure it's value is 3 not 4. HKLM\system\currentcontrolset\services\usbstor make sure start value is 3 not 4. Let me know if you need further assistance. Thanks for using FixYa

The best thing to do is:
On your Mac, go to Finder > Applications > Utilities > Disk Utility > Select the WD Passport Drive > Erase >
Format as Mac OS X Extended (Journaled) Give it a name
Then press erase.
THIS WILL ERASE ALL DATA FROM THE DRIVE - but it should fix the issue.

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An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

Is this a Windows, Mac, or Linux / Unix system?

Sometimes you need to uninstall the drivers and reinstall, reboot and all is OK (i've seen this in Win7).

Try to check WD's forum's for some info specific to your passport drive.

Try using a different USB cable. Try a different USB port of that computer. If you have another computer, try using it with this hard drive.

It kinda sounds like it may be that USB hard drive too, getting flaky (going bad).

Trying different cable, USB port and another computer should help aid in debugging this. If it works with different items (cable, different USB port or computer) then you know it's your computer causing issues or it's operating system. If it's all the same outcome with different items tried then it's the hard drive causing issues. Not much to do but get another drive.

It should not matter if your computer's BIOS is set up for USB 1 or 2 support. The drive should still be seen with all files/folders in it, without slowdown or issues you've described.

First make sure usb cable connected to harddrive is working fine. try it in different usb ports. Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers. then check. Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318} And remove upper filter and lower filter.Then restart computer then check.

Let me know if you need further assistance. Thanks for using FixYa

To resolve this issue, follow these steps:

1. Make sure you have the necessary NTFS file system permissions:
   1. In Windows NT Explorer, right-click the file, and then click Properties.
   2. On the Security tab, click Permissions.
   3. In the Type Of Access box, click Change.
2. If your permissions are correct but you still cannot gain access to the file, use Systems Internals' Handle utility to troubleshoot the issue with this file. The Handles utility lists information about open handles and files. To obtain this utility, download it from the following Systems Internals Web site: http://technet.microsoft.com/en-us/sysinternals/bb896655.aspx

The quickest way to troubleshoot this, is by unplugging all other usb devices, not the kb or mouse. Then plug in the drive and see if the pc recognizes it.

Do not take this apart or even open it unless it is out of warrenty. With the model you quote I doubt it is out of warrenty - take it back to where you purchased (with receipt) and get it looked at under your warrenty (free)
Once you open this up you have voided the warrenty so exhaust that option first and then we can help if that route is no good :)

Here's a page with typical problems these drives have: http://datacent.com/datarecovery/hdd/western_digital/WDXML800UE

Did it ever recognize it?

Connect the Passport to a different (desktop) computer.
If it still is not recognized, then the Passport has a problem.

The disk-drive has malfunctioned.

Search online for a professional "data recovery service".
For a significant fee, they can repair your disk-drive,
just long-enough to copy your files to a new disk-drive.

If it still has a valid WARRANTY, exercise the warranty to get it repaired/replaced.

If the warranty has expired, then open the case, remove the disk-drive, buy a new "compatible" disk-drive, connect it, and thus "revive" your external storage device.

Any external disk-drive as small as 80GB is probably "out-of-warranty" -- it's likely that the disk-drive inside the enclosure has "died".

You have two options, not mutually exclusive:
* exercise the Western Digital "Customer Loyalty" program -- find the serial-number of your Passport, and access WD's web-site to buy a new Passport, citing the old serial-number to qualify for a significant discount on your purchase;
* open the enclosure, disconnect the disk-drive from the USB-to-disk-drive adapter, buy a new, compatible, disk-drive, and connect it to the USB-to-disk-drive adapter, to "frankenstein" it, creating a "new" external storage-device.

In "disk management", right-mouse click the drive, and choose FORMAT, and assign a drive-letter.

Base from the description of your problem it seems this is a issue with a corrupted drive , but you can still recover files from a drive even after formatting it by using a free and reliable data recovery software.

You can download and install then use this data recovery software from download.com , the name of the software is RECUVA and when you do the recovery enable DEEP SCAN and proceed with the data recovery.

Something mechanically has gone wrong with the disk-drive inside the enclosure.

Search online for a professional "data recovery service".
They can disassemble the enclosure, disassemble the disk-drive, and fix it just long-enough to copy your files (onto another disk or onto blank DVD-writable media). Not "inexpensive".

Then, you can use WD's "Customer Loyalty Program", i.e., prove that you previously purchased a WD product, and you'll get a discount on buying another WD product, if you purchase through their web-site (and pay for shipping).

need to format it to fat 32