20 Most Recent Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive Questions & Answers

Try reformating the drive with FAT32 file system (this is the default facotry mode).

Siva Kaza

Western Digital... • Answered on Nov 30, 2019

The "my computer" icon has nothing to do with the WDD hard drive. You do not say what the "other detail" is. Google on how to perform a System File Check and run that . If it repairs the system files then good, if not then run a chkdsk /R". That should resolve all issues. If you have further problems then tell us what operating system you are using and try and be more specific in what the problem/s are.

Western Digital... • Answered on Sep 09, 2018

I had the same issue. Its not a power issue because it shows up in device manager. Heres what I did.

Right-click on my computer and click Manage>Disk Management

Your drive should show up there. Right-click on it. If explore is not grayed out, assign a drive letter to it and you should then be bale to see it in my computer.

In my case explore was grayed out. I had to click on the option to format the drive. After re-formatting the passport explore was available. I then assigned a drive letter to it and I have access again.

I guess somehow using it on multiple computers srcewed up the file-system on it. I was using it between windows and linux.

This fixed my problem.

Western Digital... • Answered on Jun 01, 2018

Yes there is. Please note that removing the drive from your external will likely void any warranty you may have with the manufacturer. If ok with that, remove the drive from the enclosure very carefully. Then connect the internal drive directly to a SATA connector, do not use USB and see if able to access drive. If so, backup data right away. If this model is only USB connector, or if still not accessible when connected to SATA, then you will need a reputable data recovery service provider.

Western Digital... • Answered on May 10, 2018

Plug in the drive and, on the status bar next to the data and time there will be an USB icon Click on "Safety remove hardware and eject media". Once its says its safe to remove media, unplug the hardware and plug it in again after a few minutes and it should start working again. If it still does not work you need to delete your USB driver from system setting and reinstall the driver.

Western Digital... • Answered on Feb 12, 2018

I assume you did reboot your computer and plugged the external HDD to other USB port but still has this issue. I can only suggest to recover your external HDD to different computer dont rush it, sometimes it takes time to load.

Western Digital... • Answered on Jan 05, 2018

The smart may be has failed and the firmware looks crashed.

Western Digital... • Answered on Nov 27, 2017

Download testdisk and run it to see if it recognised in the list. If so use the intel option to find a boot sector

Western Digital... • Answered on Oct 11, 2017

First thing first - STOP using your WD drive immediately! If you continue using the disk drive, you significantly increase the risk that the files you want to recover will be lost forever due to overwritten. Every new file or action will take up more "free space" and reduce your chances of retrieving your deleted files from WD. The next step - get a good HDD data recovery software to retrieve the data as most as possible.Learn more how to get the job done from: http://www.western-digital-data-recovery.com/

Western Digital... • Answered on Jun 22, 2015

Ok,Download software for recover your data from Memory Card, Phone, HDD or any other Storage Device ----
Download from the following link ------


Note- this software is works only with windows operating system so, connect your Memory Card, Phone, HDD or any other Storage Device to computer to recover data.

For any other help contact me.


Western Digital... • Answered on Mar 03, 2015

i tried this, but still can't acces my wd passport. computer finds him but i can't read data from it, neither write down

Western Digital... • Answered on Feb 10, 2015

Your drive is probably in FAT32 format.  FAT32 has a 4GB file limit that is why your 5GB movie isn't saving.  You will have to format the drive in Mac OS file format (HFS) using Disk Utility.
Unfortunately once its in Mac format the drive will not be recognized by windows PCs.  What I do is have a program called macdrive installed on my windows computers so that they can access mac format hard drives.
i hope this helps!

Western Digital... • Answered on Nov 24, 2014

Try to scan Western Digital Passport WDXML800UE 80 GB Hard Drive connect to PC have updated anti-virus clean and disinfect viruses.

Western Digital... • Answered on Oct 21, 2014

means ur pc got virus. clean it first.

Western Digital... • Answered on Oct 19, 2014

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