20 Most Recent HP KQ246AA Deluxe Webcam Questions & Answers

Go to HP.com and find your webcam and there you will be able to download the software and drivers for it.

that is a digital zoom so its not real zoom . meaning this is a software trick . trouble shoot the software an mouse drivers .

you will need to use skype or any other messaging or communications software for that, google it then download

1st You download Webcam Driver. After this install the Webcam driver in the system. Installation of Webcam Driver Go to the control panel Click on the System Icon Click on the Hardware Tab Click on the Device Manager s Select the Unknown Device or printer device where yellow Question Marks sign on it. Right click on it and uninstall it. After this go to the top of the device manager and click on scan for hardware changes. Driver installation Wizard start. Brows Your Driver from the Hard Disk and click on next. Driver will be install. You can download driver from bottom link. Hewlett Packard Camera Drivers for Windows XP Vista Windows 7

Go to this link http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=us&dlc=en&sw_lang=&product=3737180#N171

When you get there, select your operating system (ex: XP, Vista, or Windows 7). It will then show all the drivers for your operating system...scroll down see the webcam driver software and then download and reinstall it. Hopefully this will help...good luck.

Click start control panel view devices and printers you should see your webcam from there if you are have trouble with your webcam Click start control panel administrative tools computer management device manager scroll down image devices you could see a yellow question mark ? right click to reinstall drivers or update driver xp. Click start right click on computer select properties device manager scroll to image devices expand right click to update driver in W7 http://download.cnet.com/2000-20_4.html on the home page you should see a search tab just type in what you are looking for IE: webcam name webcam driver you might have to try a few times to get it right software if you dont have the driver you will need to download one here rather doing a driver hunt which can take hours http://download.cnet.com/slimdrivers-free/3000-18513_4-75279940.html Windows XP/Vista/7/8 It might take some time being a freeware driver solution note: it will find all of your outdated drivers this is a free driver solutions This will automatically search for and find the correct driver you will have to update every driver individually once you update you might be asked whether you want to restart or make a system restore point click no to both of these then continue updating each driver free then restart once all of the drivers have been updated Some webcams and programs require additional software, although that should be installed with the webcam if things are right. But is does not harm to check if your Java, Flash and Quicktime software are installed and up to date. But certainly check your DirectX software, since all video applications, including webcams, use DirectX for video processing. Try downloading the latest DirectX version and install it (Windows XP: DirectX 9.0c Windows Vista: DirectX 10). http://windows.microsoft.com/en-US/windows7/Which-version-of-DirectX-is-on-your-computer

Go to Control Panel and Click on Sounds, Click on Audio, then Click on the Microphone. Then Click on the drop down and select Camera Microphone or Headset.
Click OK and it should work.

Then to use it on the Web, do this.

Web Camera's have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/ )
set it up as follows:
Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
Then click on the Video Settings.
The camera, if Installed Properly, it will come up and show a video picture.
Then, on the bottom of the page click save.
The camera and audio should function properly. Your friends and Family will now be able to see and hear you.

B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.HTML )
set it up as follows:
Go to Messenger at the top left and click on it.
Next go down to Preferences and click on it.
Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
Next go to the Test Audio section and (in blue writing) click on "Open the call setup assistant" and follow the instructions on the left window.

C. Windows Live Messenger:
http://www.microsoft.com/downloads/details.aspx?familyid=d78f2ff1-79ea-4066-8ba0-ddbed94864fc&displaylang=en
After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
Then on the Windows Live messenger window on the right side, click on " "Show Menus." And then click on "Show the Menu Bar".
Next go to the Menu Bar on right side, click on " "Action."
Go to "TOOLS" and click "Audio and Video Setting" and follow the instructions.
NOTE: Your audio and video should work. Enjoy.
When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.

D. AIM (AOL) Messenger:
http://dashboard.aim.com/aim
On the VIM sign-in window, click on Edit.
Then click on Settings Enhanced IM.
Next click on Enhanced IM.
Then click on Audio Video.
The Audio and Video portion has drop downs so you can select the proper audio card and video camera installed in you computer.
The Audi Video drop downs are
Microphone
Speaker
Camera
The audio and camera should function now.
Additional information to use with VIM settings.
Adjust Your Audio and Video Settings:
In order to adjust your audio and video settings, please follow the steps given below:
1. Click the Audio and Video Settings button directly below the My Buddy or My Camera window. If you are currently
Participating in an AOL Live Video IM session, a message will display: You must disconnect the current AOL Live Video IM
conversation before running setup. Would you like to disconnect now? Click the Yes button.
2. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working
Properly. Follow the on-screen prompts.
Notes:
The first time you use AOL Live Video IM, a message will display: Would you like to first check your audio and video settings? Click the Yes button.
The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly.
Follow the on-screen prompts.
images in AOL Live Video IM may appear reversed, or as a mirror image (text may appear backwards) when you look at your own camera feed or at the
Picture-in-picture (PIP) display.
After making the settings your ready for a chat and video talk with your Family and Friends. Hope this helps. Bud

You can download drivers and manuals for HP products from the HP website. Go to http://www.hp.com/support and click on the map of the USA.
On the next page, click on United States (English)
Under "Support for your products" click on "Download drivers and software"
In the "For Product" box enter the model number of your product and click on the arrow to the right of the box.
You can now click on the item that you want to download.
If you have any additional questions contact me by clicking on the "Add a comment" link located under your problem description on FixYa. Also, if you believe that this information was helpful to you, please rate my solution using FixYa's "Solution Helpful" rating scale.
Best regards,
Yavacotech

Here is HP's download site.
Just select your operating system,
click next,
click "CD-ROM order page - CD/DVDs",
click "CD - HP Deluxe Webcam Software",
then you can order the cd online or over the phone.
I hope this helps.

Hi Friend,
Please try the following link.. http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3737180&lc=en&cc=uk&dlc=en&submit.y=9&submit.x=10&lang=en&cc=uk
Please make sure to select the operating system first from the drop down list.
Please let me know if it was of some help.
Thank you.

Try this webcam technical support guide for help in restoring your webcam. Your driver may be corrupted or disabled.