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Have you tried shifting the automatic transmission to neutral, or if manual transmission- place shift lever to neutral position, then shift the transfer case to neutral position wait a couple seconds then try shifting to 4 low- if you have manual hubs, engage those last. This removes most of the potential mechanical resistance that should allow for the transfer case to shift.
If it still will not go into 4 low you may be dealing with damaged teeth, bent shift dog or worn internal bearings inside the transfer case. As I recall, that was NOT a shift on the fly transfer case.
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