This issue may be resolved by performing a firmware update. To do this you need to gather your TVs important info, including serial number and model. Then go to your TV manufacturer's website and pull up your model's support page. On that page there should be a firmware update link. This link will download a firmware update to your computer so you can upload it to a USB drive to use on your TV. Each TV has a set of instructions for updating the firmware. I would advise you find and familiarize yourself with these instructions before trying to update your TV.
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