Question about SanDisk Sansa e260 MP3 Player

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Computer doesn't recognize MP3 player -

I recently got a Sansa e280 mp3 player as a gift. I've tried to download songs to it by copying songs to my laptop, using Windows Media Player 11. I have made a sync file, but when I connect my mp3 player to my computer, using the cable that came with it nothing happens. The "Start Sync" button does not light, and as player is not recognized. I've hit the "refresh device" button, and the "device refreshed completion" flashes, but I still can't download my playlist to the player. i plug my mp3 into the computer with the usb and my computer doesnt recognize it or detect it like it doesnt even know its hooked up. now i cant put my music on it because windows media player tells me to connect a device my mp3 player won't respond to the computer so now i can't put my music on to it. how do i fix this??

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  • keppi Aug 15, 2008

    i've been trying to get my sansa e260 to respond to the computer but it wont.
    i tried putting it into recovery mode by putting it on hold and pressing the record button and i've also tried the middle button and menu button with hold. it doesnt switch to recovery mode at all. also with out that i cant update my mp3. i dont have the usb mode in my settings for some reason either so i cant do that.. my sansa just doesnt want to respond to my computer..
    any ideas??


  • Daniel Jenkins
    Daniel Jenkins May 11, 2010

    Do you have any other USB devices that are currently working with your computer?

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  • 359 Answers

Http://www.anythingbutipod.com/forum/showthread.php?t=15424

Check this thread out it may help ya.

Posted on Aug 15, 2008

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1 Answer

Computer doesn't recognize MP3 player -


Check My Computer. If the PC recognises the Sansa player then simply add the songs by dragging the files into the player's icon on My Computer. Sometimes this kick starts the built in software included on the mp3 player.

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Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

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