You need first to install your printer drivers.
If you have the disk you can install Vista driver from disk, if not you can download them from HP website.
you must start driver installation with HP printer USB disconnected from computer.
Many printers are not Vista compatible.
We can be more specific if you re;post the problem giving us the printer model.
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Thank you for your help. My printer model is HP Deskjet 3940. I am trying what has been recommended...hopefully it will work. Any further help would be great!!!
Thanks again
Lisa
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