It sounds like you installed the generic OS driver from Windows 7. This driver only works for the printer. (Alternatively, you do not have the monitor program running or the destinations set in the HP software.)
If you plugged in the data cable before installing the HP software, uninstall the printer (Devices and Printers) then disconnect the data cable (USB). Go to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=1128309& and select your Win7 version (32- or 64-bit). Then click Next. Expand the section marked driver and download the Full Software. Install the software. Connect the data cable when prompted to do so. (Try a new USB cable since scanning requires bi-directional communication with the printer and can fail when the printer works). Avoid using a USB hub or print server.
If you do have the HP software installed, check that the monitor program is running (Start > Control Panel > System and Security > Adminstrative Tools > Component Services > Services.) The line for the HP monitor should say started. You may need to download and install the patches or the diagnostic utility from the above site to find a specific problem with the Win7 installation.
Next launch the HP software and attempt to scan from the computer. Next use the settings that give good results to program the defaults for the scan destination buttons. Now try to use the scan buttons on the all-in-one.
Once you have the HP drivers for both the printer and the scanner installed, the Windows 7 Fax and Scan and Paint programs should let you successfully scan from the computer. (New scan for fax and scan. File > Import from Camera or Scanner > New Scan for Paint.)
I hope this helps.
Cindy Wells
To check to see if your scanner is properly installed, open the Device Stage. Choose Start?Devices and Printers. If Windows doesn't automatically find your scanner, you can manually add it in the Devices and Printers window by clicking the Add a Device button in the toolbar and following the wizard's commands.
Choose Start?All Programs?Windows Fax and Scan.
Windows 7 opens the Windows Fax and Scan window.
Click the Scan button in the Navigation pane, then click the New Scan button on the toolbar.
The New Scan dialog box for your scanner opens.
Use the settings on the right to describe your scan.
By letting the computer know what you're scanning, its color profile, and the type of file you plan to create, you enable Windows Fax and Scan to create the highest quality scan.
Click the Preview button to see what your document will look like.
Make any last minute changes.
If you're happy with the preview, click the Scan button.
Windows scans the document and presents you with an image of your document.
Click the Save As button and complete the necessary information.
Enter the filename, the type of graphics file you want saved, and then click the Save button.
To automatically forward the document you've just scanned as an attachment to a new fax message, click the Forward as Fax button.
The scan feature in the Windows Fax and Scan utility is set primarily to scan text documents. If you want to scan a photograph or other graphic, you're better off doing that directly within the Windows Live Photo Gallery.
Read more: http://www.dummies.com/how-to/content/how-to-scan-a-document-in-windows-7.html#ixzz15JFYWJQ1
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
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