It would be very helpful if you provide the make and model number of the refrigerator that you are having problem with.
Need this to find out what parts are involved.
I am assuming this is a Maytag /International refrigerator.
Refer this site and check the parts you need for the ice dispenser.
Otherwise please explain the problem a bit more in detail and I can try to help you find a solution.
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the model number GS2928EEDW
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