I have several Sony dhg-hdd500's with the latest firmware updates. Last Sept the clock and TV Guides stopped working and I contacted Sony about another upgrade. They contacted Comcast and determined the problem is with the Comcast signal. I have relatives in other areas of the country that are also on Comcast and their DVR's are working fine. The problem appears to be w/Comcast, only in Houston, however they "never have problems" with their cable service...and it's never their fault. They are sending out a crack technician today.
Chuck
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Yes, you can. There are different ways of going about it. There's an ongoing thread in the AVS Forum specifically with these Sony DHG units, now that the TV Guide System (ROVI) has been discontinued - which these Sony units relied on the Guide data to set the clock:
This thread is very, very long. The following link starts in Nov 2012 where the discussion picks up about ROVI stopping the TVGOS except via the Internet:
There has been a problem with the latest Sony update, it unfortunately is causing people to be unable to log into thier Playstation Network accounts. Sony are working on a fix and will hopefully have it sorted very soon.
Have the same issue and this works for me, Unplug the unit and plug it back in at least once a week. I've been doing this for over a year and a half and it hasn't froze up on me. This was an expensive piece of ****, because of this I won't buy Sony again.
If you are using these DVRs over the air only, with 1.2.06 installed you have to run the G* Test in the 9012 menu, to get the digital data going, after removing power. That is why your clocks are --:--. I highly recommend that you update the firmware in both of these units to 1.2.21, to avoid having to mess with the G* Test.
The TV Guide On Screen guide will not appear if you connect the unit to your television using composite or S-Video cables and the progressive scan option is selected.
I have the same problem with my dvr. I went to tech support at sony. The tech spent a lot of time researching the problem. I had to leave so I told him to email me when he had some information. It's been 3 days now and I havent heard from him yet.
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