This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever. get more help and information for HP Printer Support hope this helps you.
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Michel
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there was a strip of paper left in the plotter after the last print and the end of the roll. the paper is jammed in there so I can't load a new roll. the machine was bought used and no manual. I cant open the machine to free the paper
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