Cartridge carriage stuck, cannot get it unjammed.
Turen the machine off
Unplug it from the wall
open the paper jam door and gently push the paper roller upward until it clicks.
close the door.
Plug it back in
Wait a few minutes
then turn the printer on and see if the carriage moves.
This is a simple general reset of theprinter and sometimes it will help with this sort of problem. Let me know if it helps or not.
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