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Posted on Jan 10, 2011

Brand new Zune HD 32 Gig. Everything works great but device will not shut off. Screen will go dark but music continues to play.

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Lori

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  • Contributor 26 Answers
  • Posted on Jan 10, 2011
 Lori
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Reset 30 gig zune

if your zune locks up it is more than likely a bad music or sound file. the best way to unfreeze your 30 gig zune don't laugh it works by putting your zune in the freezer to clear memory and batery.
step1. put it in the freezer for 1 hr
step 2. remove from freezer and allow to come to room temp
step3. plug in and recharge fully
step 5. reload music on zune
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Zune hd is in the zune brand a/v docking station and simply will not input music through to the stero and the remote will not work either. it worked last weekend...now it won't. i put my old zune 8G in...

Double-check the MENU settings for the audio output. If you use just a 4-pin plug, the ZUNE does NOT use the standard configuration like a Panasonic device does, it is an oddball output on the 4pin plug.
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My Zune 80gb all of a sudden just stopped working after I fully charged it one night. I woke up to the media player turning on but only showing the dark blue back light. It was completely unresponsive...

the display may be broke,

i very much would like to forward you to the manufacturer's hompage at:

https://service.zune.net/en-us/signin

if Microsoft can't help you and
warranty does not cover the device anymore,

i fear u may end up
with an mp3-player that has biiiig storage space or an oversized thumb-drive.

I hope you get lucky...
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Error code c00d124d appears on my zune while sync

You may have to attempt a Hard Reset if this issue is persistant.

This will erase everything on your device, as a warning please be certian you have backup copies or this is a last resort.

Here is the original post:
WARNING: A hard reset will delete everything on your Zune.
  1. Press and hold the back button
  2. Press and hold up until it reboots
  3. Depending on which Zune you have, immediately do one of the following:
    1. If you have a Zune 4 GB, Zune 8BG, or Zune 80GB, immediately press and hold the Back button Back at the same time as you press the right side of the Zune pad and the Play/Pause button. Continue to hold these buttons until the Zune device restarts and you receive the following message: “Clearing contents. Please wait.”
    2. If you have a Zune 30GB, immediately press and hold the Back button Back at the same time that you press the right side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until the Zune device restarts and you receive the following message: “Clearing contents. Please wait.”

    Good luck, Let us know

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New zune 8GB screen does not work

it seems as if something may have been attached badly on the inside that is a facttory problem is it still under warenty? if so i would send it back for a new one
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Zune player

As a last resort or if you are receiving error code C00D2772, erase the device, and then sync your content again. To do this, follow these steps:
  1. Start the Zune software on the computer.
  2. Connect your Zune device by using the Zune Sync Cable.
  3. Click Settings, and then click device.
  4. Click SYNC OPTIONS, and then click ERASE ALL CONTENT.
  5. When you receive the following message, click Yes: Please Confirm. Are you sure you want to erase the contents of the connected Zune? You receive the "Erase All Content" message. This may take several minutes. Do not move or disconnect the Zune device until the message disappears.
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Music stops and zune freezes up

uhm i think i may have found your solution, that is if your using limewire or some client of the sort, i synced my zune while the program (limewire) was on and downloading music and i had the same problelm you did so i simply deleted all my music and put it back on the zune while limewire was off and now it works fine, i have an 80 gig btw if that matters
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My Zune is Not responding

after much research on this matter in the past few hours. To resolve this situation don't shut the zune down by holding play/pause button it does not shut down properly that way.

Hold down the down & back button down until shuts off....zune recommends as the best way to turn off your zune. Also if you are having problems holding charge, a lot of people replaced the original charge plug and found that it worked again. these cables usually become faulty from previous models and 30gigs. So buy a new cable & shut it down correctly.

Still no worky??? Call zune, within 1 year they will accept it for repairs. They may even send you a new refurbished zune...since they no longer are making the 30 gig...probably for those reasons.

I hope this advice not only helps you but myself. Who wants an expensive paperweight...not I!
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