Check the firewall in both places in control panel ..and on the antivirus if it has...and try to turn it off and see if it works ..cause if you have the correct driver and the software ..and it is seen already ..
check in device manager and see if ti is ok ..if it is in yellow it needs another driver cause it is not working ..look for the device by name ..
Keep the fey board hooked to the computer, and unplug the computer from the wall for a couple of minutes, that will clear the processors, and now plug back in and make sure key board is turn on, and reboot the computer and it should work fine,
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Thank you for your answer.
I did what you told me and I`m still having the problem. Is there anything else I can do?
Thank you,
Mauricio
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