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Posted on Jan 02, 2017
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I am a Support Engineer with Xerox Scanners.
The problem that you are asking is unclear, but I will try to answer as best as I can.
The 8100 scanner only support drivers for windows 98, ME, 2000, and XP SP 1.
We also have an extensive support site and knowledgebase at http://www.xeroxscanners.com/en/en/support/
If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.
Xerox Scanners Support
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