I suggest you visit this site to find possible solutions to the problem with your scanner:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=buu05214&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=3192753
You might try checking to see if you have the most up-tp-date. If not, uninstall your current driver and download and install the new driver.
Drivers are available here along wiht other resources that might help disgnose problems:
http://h10025.www1.hp.com/ewfrf/wc/product?product=3192753&lc=en&cc=us&dlc=en&lang=en&cc=us
Trust this is helpful. :)
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