I just got my bt15 headset and I have had it plugged in for 3 hrs.It works while being plugged in but it doesn't even turn on while unplugged.

Chris

Charge with boom closed. If previously paired with your phone and bluetooth is enabled. It should auto connect when boom is opened. Pairing on this model is tricky for some.

Mark
Motorola Support

The three things which come to mind are:
1) Is the headset the VOX headset intended for the radio model? Sometimes the rings on the plug do not match the internal points of contact if it is not the intended headset. Not all headsets are VOX capable.
2) Is the headset plugged in all the way. (You mentioned plugging in and then turning on. This is good. You must always have the radio turned off when plugging or unplugging an audio device.)
3) Try pressing the PTT on the headset cord one time before switching the dip switch to VOX. (Assuming you have a headset with the small box in the line.)

Check your VOX/ iVOX settings. You will need VOX for using an audio device.

Lastly, if you continue to have difficulties, contact Motorola at the 800# provided in the user guide. They should be able to assist you.

Best regards.

We can't supply parts. Sorry

Hi Saik,
I think problem is caused by unplugging the jack before pausing/Stopping the music.
1) Plug in a headset into the jack
2) Open up a media player (either the MP3 player or any online music)
3) Begin to let the music play.
4) Stop the music from playing after a few seconds
5) Completely exit out of the media application.
6) With the headset still plugged in, wait about 15-30 seconds. (this is so that the media/pandora app task can "fully" stop from running)
7) Unplug the headset.
The phone should now be able to emit sound from the earpiece.

If the above does not work, other methods I have read tell you to plug in a headset & play music. While the music is playing, quickly remove & insert the headset into the jack (not too rough so if doesn't break anything) until you hear the music coming out of the speaker.

Finally, if you still have the issue, try rebooting. Turn off the Phone, Remove the battery completely and reinsert after 30 seconds. Turn on the Phone.

Hopefully that should fix the issue.

One thing you can try is to power down and then power the headset back up. The instructions are on the link below for the Plantronics Voyager Pro, particularly the page "Listen To The Voice."

Plantronics Voyager Pro User's Guide

If that doesn't help, then you have a bad processor in the headset. It's still under warranty so contact Plantronics at 800-544-4660 x5 x5538 for warranty service.

Good luck from Headsets Direct!

I have the same problem with my Jabra pendant. However even though the red light goes out, it still seems to be charging. Leave it connected for about 3-4 hrs and see if the battery is full.

I had the same problem and I just kept trying different things. Don't know if this will help and don't know why it works but after 2 hrs of messing around this is what worked for me:
-put the headset in the covered charger (not plugged in)
-held down all 3 buttons for at least 10 sec
-left headset in charger (unplugged) and entered in 0000 very quickly (very frustrated at that time) and it worked.

I have had no trouble with mine (3+ months of good use) until today. Same problem you had - green light won't go out, unit won't turn on. Jonsumer's solution got me to thinking, and this worked for me:

1. plug the charger into the wall.
2. plug the headset into the charger.
3. unplug the headset from the wall.

Plugging & unplugging the headset to charger multiple times had NO effect. It was only when I plugged it into the charger and unplugged the charger from the wall that the green light turned off and the headset began to work normally.

I CHARGED MY BRAND NEW MOTO H500 HEADSET FOR 3 HRS CAME BACK AND BLUE LIGHT WAS OFF. THAT MEANS FULLY CHARGED. WHEN DISCONNECTED FROM CHARGER. I TRIED TO TURN IT ON AND NO LIGHT OCCURED. FLASHING.. STEADY... PULSING... OR ANYTHING

i have 4 headset with the same problem :S