Question about Whirlpool Gold White-on-White 21.9 cu. ft. Conquest Side-By-Side Refrigerator with Ice and Water GD2SHAXLQ Side by Side Refrigerator

9 Answers

My whirlpool refride #GD5RHAXNQOO is not releasing water to the ice maker fill line

My Water tube to the ice maker is not releasing water into the icemaker so it can make ice. I have changed the water filter in the bottom of the fridge. I have also defrosted the black tube that goes to the ice maker fill unit and cleaned out the ice resivoir of all stuck ice and still know luck the water in the door despencer still works. I wonder what I should do next. It all was working fine until 2 days ago then it stoppes. Any help you can offer I would be very greatful for.

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  • ctbk May 27, 2008

    I have the same problem as rootberrgirl's. My ice maker quite working a day or two after I changed the water filter. I have water to the door and thats seems fine. Just no water to the ice maker.Any thoughts?

  • mrnot2day May 28, 2008

    One other user has the same problem.

  • rootbeergirl May 28, 2008

    OK I just had the repair man out to fix my ice maker and what it is is the sensor in the door of the fridge (the one that controls the led light) was faulty. It blinks that its OK (2 blinks on and of when the door is open and a steady light when the flap is pushed closed) this has to be changed out. Appartently this part has been know to be faulty in The whirlpool brand. In fact right now there is a class action lawsiut the is filed against Whirlpool. You all can look it up on the net.

  • rootbeergirl May 29, 2008

    OK the tech replaced the optic board and the ice maker still dosnt work called him back out and he put the original board back in and says he has to order a sensor because the teeth in the ice maker tray are stuck (I dont know because if I did I could fix the dang thing myself) So right now no water filling the ice maker and no release ice ice cubes if it could make them. Here is the link to the lawsuit (perhaps I miss understood what I read and was told by the tech who came to my house. I mentioned to him about water valve in back and that it could be faulty. He said in his opion that that wouldnt keep the ice maker from moving.

    www.lawyersandsettlements.com/case/whirlpool-defective-fridge

  • Anonymous Jun 26, 2008

    Yep...the LED light blinks correctly...after about a week, it stops. I unplug

    the fridge & plug back in. Almost like "rebooting" the fridge!! ( I work in IT, so I thought I would give it a try, but I didn't spend $1000 - to unplug & replug my Whirlpool fridge every week. Whirlpool said...too bad, so sad.

  • Anonymous Jan 13, 2009

    I have the same problem. Would you please instructions to change part or what every solution you may have. Everything was fine until I changed the filter.

  • pdmoe Feb 24, 2009

    I have the same problem water in the door but no water to the ice maker. Please send instructions to pdmoe@cox.net

  • betzzyb Mar 20, 2009

    Same Problem area: Whirlpool Conquest GS6SHAXKQ01 Built 10-01.
    water @ door is fine.
    I observe no water to ice-maker.
    I observe no motor noises.
    There in no infared signal to be seen, nothing, not flashing, just nothing.

    With a voltage detector, electricity can be observed going to the optic boards and motor.
    I have defrosted freezer.
    I have additionally applied a blow dryer to the dispenser nozzle.
    I have cleaned under refrigerator.


    I'm thinking optic board(s) . How do I check to see if they are working or not?

  • M2Sports Mar 26, 2009

    Having the same issues,
    Can I get the instructions sent over
    Thanks
    Daniel@M2sports.com

  • critters10 Mar 28, 2009

    Same problem.

    No ice, changed the filter(right one)cleaned tube leading into ice machine.

  • Sher1963 May 11, 2010

    Hi Mater_Tech,



    I have same problem, could I get a copy of the instructions to change part 2198597?



    Thanks,

    Sheryl

    pearson@promail.com

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I 'm in need of info for part # 2198597
Sean @ critters10@netzero.com

Posted on Mar 28, 2009

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I have the same problem too. Water flows through the door dispenser but the ice maker doesn't make ice. Can you please send instructions to me to repair this?

Sandy


osan336@sbcglobal.net

Posted on Nov 17, 2008

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Im having the exact same problem could you send Me the instructions on how to exchange the part?

alex
alext60@videotron.ca

Posted on Oct 21, 2008

Hi all rootbeergirl here. I had the optics changed and the moter on the other side of the icemaker changed I was able to send them both back to Whirlpool because they were both faulty and my fridge was still under warranty and the repair person I had out was a whirlpool warranty certifed rep. I guess I was lucky but whirlpool did tell me that they were having issues with both parts burning out. But now that they are changed it has been been working like a charm. The repair man did suggest that if you are not useing your ice maker alot then you should turn it to the off posistion and let the ice run low or dump the ice holder on a weekly basis. Hope this helps. alsop to replace both parts if you have to pay runs about $300.00

Posted on Oct 06, 2008

I had the same problem. I unplugged the Frig. and began to take the ice maker out.

While disconnecting the ice maker, I noticed an ice plug in the black tube that allows water into the ice maker. I wiggled the tube and was able to get the ice plug out of the black tube.

So, you may be able to use a hair dryer to make sure there's no ice in the black tube. I plugged the frig. back in and MAKE SURE the Infrared is in the ON position, maybe even turn it OFF and ON firmly.

After about 2 minutes the Ice Maker began working. YEAH !!! You MAY need to UNPLUG the FRIG. a couple of times for about 2 minutes, and turn the INFARED ON AND OFF a couple of times, then wait to make sure ALL the PRESSURE/ICE is out of the Black tube.

Posted on Oct 05, 2008

Im having the exact same problem could you send Me the instructions on how to exchange the part?


derrick
superspikky@skylineownersusa.com

Posted on Sep 26, 2008

We hav the same problem to

Posted on Sep 01, 2008

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Hi Can you send me the instructions to change part 2198597?
Thanks,
Jim
jimcat908@comcast.net

Posted on Jun 20, 2008

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  • Master
  • 770 Answers

You need to check the water valve in the back of the unit it is a daul valve you can switch the wires to test should have 120v

Posted on May 28, 2008

  • Gary Davd
    Gary Davd May 28, 2008

    I dont belive you have fixed the problem the icemaker Optics are for two purposes they stop the ice maker from overfilling the bin on the door and wont allow the icemaker to run with the door open YOU stated you were not getting water out of the valve to fill the icemaker not that the icemaker just stopped working PS: The optics rarely go out.BTW Whirlpool has many lawsuits going on at anytime but there is none over the Ice Maker if you have the link plz post it

  • Gary Davd
    Gary Davd May 29, 2008

    Well if i were in your shoes I would have him come back reinstall your Optics boards and tell him to hit the road as the icemaker is what is in need of replacing the part# is 2198597 it is about $165.00 I dont know what he has charged you as of now but it does not sound like he knows what he is doing and just is a parts changer. You know .......keep changing parts until you fix it theroy!!! If you want instructions on how to replace it yourself post your email i will send that info to you

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Whirlpool side by side with water and icemaker. My water works perfectly fine but my ice maker no longer produces ice. It runs but it's not getting any water to make ice. What can be done to fix this?


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First thing you want to check for is a frozen fill tube to the icemaker. The easiest way to check for a frozen line is to remove the icemaker. Once the icemaker is removed look for ice in the fill tube. If there is ice in the tube the (water valve) will need to be replaced. You can melt the ice by forcing hot water up the fill tube.
Another reason could be the icemaker is not sending voltage to the water valve. The fix for this issue is to replace the icemaker. Hope this helps you with your whirlpool fridge!

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Follow the steps mentioned below to solve the problem:
First remove the ice bin and look inside the mold of the ice maker to see if it is full of ice. If the ice sensing arm is down ( on position) and the ice maker is full of ice, there is a failure inside the ice maker and the ice maker should be replaced.
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You can defrost the fill tube with a hair dryer.
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