Issue: All the lights blink
In this
error condition
, the following blinking lights pattern displays on the control panel:
-
On/Resume light
: Blinking
-
Check Paper light
: Blinking
-
Check Print Cartridge light
: Blinking
-
Black Start Copy light
: Blinking
-
Color Start Copy light
: Blinking
Figure 107: All the lights are blinking on the control panel
Solution one: Make sure that the front panel overlay is installed correctly
If
the front panel overlay, or bezel, is incorrectly installed, the
product may indicate a false carriage stall error condition. If the
product has not been set up before, follow these steps to ensure correct
installation of the front panel overlay.
If
the front panel overlay is already installed, and your printer has been
working for some time, do not attempt to reinstall the overlay. Press
firmly on the overlay to ensure proper installation of the overlay
adhesive or pins.
NOTE:
If you have already installed the front panel overlay, proceed to the next solution.
-
Disconnect the power cord from the rear of the product.
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TECHBELKIN ORIGINAL SOLUTION
-
Locate the front panel overlay and peel off the paper backing to expose the adhesive as shown in the graphic below.
Figure 108: Remove the paper backing from the front panel overlay
-
Lift the scanner lid.
-
Carefully line up and install the front panel overlay.
Figure 109: Install the front panel overlay
Figure 110: Correctly installed front panel overlay
-
Reconnect the power cord to the rear of the product.
-
Try the intended task again.
Solution two: Reset the All-in-One
Follow these steps to perform a power reset.
Step one: Perform a power reset
-
Press the On/Resume
button (
) to turn on the product.
-
With the product turned on
, disconnect the power cord from the rear of the product.
-
Unplug the power cord from the wall outlet.
-
Wait at least 15 seconds.
-
Plug the power cord back into the wall outlet.
-
Reconnect the power cord to the rear of the product.
-
If the product does not turn on automatically, press the On/Resume
button (
) to turn the product back on.
Step two: Print a self-test report
Follow these steps to print a self-test report.
-
Load plain, white paper into the paper tray.
-
Press and hold the Cancel
button (
), and then press the Start Copy Color
button.
The product prints a self-test report.
-
If these steps resolved the issue
, you do not need to continue troubleshooting.
-
If the issue persists
, continue to the next solution.
Solution three: Service the All-in-One
If you have completed all the steps and are still experiencing a problem, continue to the
Service the All-in-One
section at the end of this document.
Service the All-in-One
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product's warranty status, go to
HP's Warranty Check Tool
.
-
If your product is in warranty
, contact HP.
-
If your product is out of warranty
, fees might apply for contacting HP.
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