Question about Sony Cyber-shot DSC-W170 Digital Camera

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The lens isnt opening and saying turn off camera and try again

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Hello

The problem is that the lens has become stuck in the barrel after dropping it. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

Hope the advise is useful.

Regards
Andrea

Posted on Aug 25, 2010

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SOURCE: Sony DSC-P100 Lens Will Not Open - Dropped Camera

Motor mechanism is shot Sony customer support for advice My - bet? New Camera And treat this one with some TLC

Posted on Aug 14, 2007

  • 320 Answers

SOURCE: lens do not open

try smacking the sides of camera.also try to make the lens up down with you hand couple of times.then check out.

Posted on Mar 23, 2009

  • 1 Answer

SOURCE: Camera will not turn on sucessfully. Says "Turn Off and On Again"

unbelievably this works. I dropped mine on the floor from 2ft and it started working again!

Posted on Sep 10, 2009

  • 1 Answer

SOURCE: camera lens keeps opening and closing and message

I followed the other people's suggestions with the compressed air and shaking the camera. I also, turned the lens a little to the left and the camera works perfectly. Thanks, again for everyones help.

Posted on Oct 11, 2009

lock123
  • 6831 Answers

SOURCE: my camera can't capture photos.. when i turn it on

Hello

The problem is that the lens has become stuck in the barrel after dropping it. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

Hope the advise is useful.

Regards
Andrea

Posted on Aug 23, 2010

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3 Answers

It turn the power on and on again and nothing happens


This is a common problem for all Sony Cybershot digital cameras. It is saying the error "Access" because whenever you turn it on, the camera finds it hard to retract and open out the lens. Chances are, there is some sand or maybe dust or dirt of These are few things you can do.

You can blow a compressed air on the camera's lens to try to take off the dirt or granule of sand stuck within the lens. Also, you can try to hold the camera from your right hand with the lens facing the ground and hit the camera's base on your left palm. Do this several times.

Let me know if this helped you. Goodluck!

Sep 16, 2009 | Sony Cyber-shot DSC-W35 Digital Camera

1 Answer

"Lens Error, Restart Camera" Lens stuck open, completely disfunctional! /sadface :(


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Apr 17, 2009 | Canon PowerShot A630 Digital Camera

1 Answer

Lens wont open


Lens mechanism isn't good to work properly so camera shut down the power. Try to tap the lens/ camera while power up.
If you have a memory card in the camera, take it out before turning the camera on

Aug 28, 2008 | Sony Cyber-shot DSC-S600 Digital Camera

7 Answers

When i turn on my camera it says Turn the power off and on again


Hey, my camera the dsc- w80 did the same thing. When I turned it on, the lens opened 3-4 times and then it said "turn the power off and on again".
When the lens opened an closed, I pulled on it with my fingers and twisted it. I kept doing that: Turned the camera on and off, kept pulling and twisting the lens and now my camera works again!

May 15, 2008 | Sony Cyber-shot DSC-W100 Digital Camera

1 Answer

DCR-HC96 Automatic Lens Cover won't open


Take the battery out and turn selection switch to camera and then turn it off. Put the battery back in and its working again.
if that doesn't work try
Try smacking the side of the camera relatively hard with the palm of your hand. Eject the tape and reinsert. You may need to do this a couple of times.

Feb 22, 2008 | Sony Handycam DCR-HC96 Mini DV Digital...

1 Answer

So frustrating. Turn off and Turn on again.


There are two possible defective parts on your camera, is the lens cover will open upon power on? if yes, then lens cover motor is OK. if not its defective. Assumming, lens cover is OK, does lens assy pop-out upon power on? If not then, lens assy is defective, replace it. Thanks

Sep 06, 2007 | Sony Cyber-Shot DSC-S40 Digital Camera

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