Lens wont open

You have a problem with your lens, maybe a decentered lens. Make sure there are no obstructions in the way of the lens. It may need to be serviced.

Try these procedures.

I'm sorry that the camera display the eror: turn the power off and on again. If turning the power on and off again does not resolve the error message, try doing a power reset. Refer the URL for the information to reset a Cyber-shot® digital still camera back to original factory settings:

http://www.kb.sony.com/selfservice/documentLink.do?externalId=C265373

If the issue is still unresolved, service may be required.

One thing to test before going to repair, make sure you are using a fully charged and correct battery for your camera.
If so, the camera will need repair. This is a common problem and can be fixed. Teleplan Camera Repair does a great job and their blog is also very informative.
Repair: http://www.teleplancamerarepair.com/Sony_Cyber-shot_DSC-W30

Hi,

Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the Main Settigs 1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.

If the issue persists, service may be required.

Thanks for contacting FixYa

u may as well kill urself. its broken. go get it checked out. i took apart my camera and tried to fix it myself... i shocked the **** out of my hand. best buy or something

does the shutter open ?

I had exactly the same problem. Lens stayed open, when powered on you get three beeps and nothing. I found when I pulled the lens out a little harder it gave a little click. When I powered on it worked perfectly.

If the lens is not coming out, its stuck, or it wont completely open or close, that is the lens assembly, that needs to be repaired. You need to take it to somebody, that can either repair it or replace it for you. There is nothing that can be done, other than that......

Does the lens extend in either of these cases? If there has been some malfunction in the lens and it fails to extend the situation can cause the camera to power-off in order to protect itself. Some cameras show error messages before powering off, others do not. Hold the camera up to your ear and turn the power on. Is there a series of mechanical sounds before the beeps? Hearing sounds but not seeing the lens extend indicates some sort of failure in the lens assembly. If you hear nothing then the problem most likely lies elsewhere, possibly a failed electronic component or something as simple as a loose connection. Check with your manufacturer for any recalls or technical bulletins, and see if they will service your camera under warranty. If not there are a number of repair facilitys available on the internet who generally have better rates than out-of-warranty service at the factory. David Millier Advance Camera Repair