Question about X2Gen MG19MY 19" LCD Monitor

1 Answer

Moniter Black - Buttons not responding

I just recently moved my monitor back home, and when I plugged it in this morning, the blue light came on in the front saying there is power, but there is no screen showing that it is hooked up to the pc or even not connected. Also the other buttons are not responding to me trying to access them. When I go to try to turn the screen off with the main blue button, it will not power off. I am trying to figure out if the unit is trash now or what the problem is and if it is still in working condition? Thanks for any help or advice in this matter

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Legend:

    An expert who has written 200 answers of more than 400 characters.

  • Expert
  • 359 Answers

This sounds like a straight hardware issue. However, to be certain, try to attach another monitor to this PC, and if it works properly, you will know that there is nothing wrong with the graphics card/driver or other related component of the PC involved. (Also make sure you are using the proper type of cable - analog/digital - for the connection.) Also suggest switching out cables to eliminate that. Further, you could try to see if the monitor functions properly when attached to another machine. If the machine is not functional and another is, that will confirm that the issue is hardware-based.
Unfortunately, X2Gen has declared bankruptcy (see http://x2gen.com/) and there is no way to go back to the manufacturer for either support or warranty service. If you are still within a given time frame with either the retailer, or perhaps through a credit card company, this would be your best recourse. Here is the link to the form via which you could file a bankruptcy claim: http://www.x2gen.com/files/Claim.pdf. Hope this may help, if you can't get reimbursed through some other means.
My experience with this type of issue is that the hardware has gone bad. Particularly with the nature of your problem, it seems that it is not a minor problem, and does not appear to involve drivers or other software-type fixes. If you could get a professional tech to repair it, the cost would most likely be more than replacement of the monitor. Sorry for the bad news, but I don't think there is a better solution.

If the monitor continues to behave in the same manner, I think that is absolute confirmation that you have a "nonnegotiable" hardware issue. If not - in other words, if you see something different with switch of connections/machines, there could be a graphics card/driver or other issue that we could work on further.

Please post back if you need additional assistance, or this does not answer all your questions. Otherwise, thanks for using and rating FixYa!

Posted on May 29, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

The moniter blacked out, blue light is saying the moniter is still on, but screen looks like there is no power. When you turn on the moniter, the screen shows up for a few seconds, then blacks out again!...


Unplug power. Unplug VGA cable. Remove back of monitor. (four small Philips headed screws along the bottom rear. Remove screws attaching Monitor to it's base. Carefully, lean the screen away from back of case. Gently unplug 25 pin cable from the screen.
Connect AC power.
Screen should power on Gray to White. Ble light comes on Blue.Flickers then changes to Amber.
Reconnect VGA cable. Monitor should work.
Close up the monitor in reverse order to opening it.
If these steps don't solve your monitor, consider replacing as cost of repairs may shock you.

Sep 09, 2010 | Proview PL926WBi 19" LCD Monitor

1 Answer

Hp L1820 moniter not on


is the lights on monitor comming on to green,if light and no image monitor tube is gone.

Jun 26, 2009 | HP L1820 18 in. Flat Panel LCD Monitor

1 Answer

Moniter went black, power button flashes yellow


it sounds like a capacitor blew from the inverter board.. if u can open it it should be obvious which one the messed up..

May 04, 2009 | HP Pavilion F1903 19" Flat Panel LCD...

1 Answer

Moniter very lightly flashing


Problem was not solved. I am returning to Samsung. Thanks.

Jan 05, 2009 | X2Gen MG19MY 19" LCD Monitor

1 Answer

My moniter screen has turned to blue screen and i am not able to


On your CRT back PCB thers three transistor on for red green and blue its possible that your blue transister is faulty. Try moving your cable see if the colour changes it can also be a faulty 15pin plug
Have a nice day

Dec 24, 2008 | HP Compaq FS7600 17" CRT Monitor

3 Answers

Moniter is black but has power


It's your video card! No Doubt! that happened to mine once and my friends and it was the same thing!

Dec 19, 2008 | HP Compaq FP5315 15" LCD Monitor

1 Answer

No power on moniter


hi,
is the pilot light, light up ?

Apr 01, 2008 | Computer Monitors

1 Answer

Blinking blue light and no display


I WOULD REMOVE REAR PANEL AND LOOK FOR A MASTER RESET BUTTON OR A BLOWN FUSE ALSO CHCEK
YOU AC ADAPTOR TO SEE IF IT IS WORKING FIRST.

Dec 06, 2007 | Samsung SyncMaster 204B 20.1" LCD Monitor

2 Answers

Blueish screen


Follow these steps to solve the problem... Make sure that the moniter power button is off. Unplug monitor from mains ( the auto exit button should flash red after about five seconds and you hear a popping sound.) plug monitor back in mains. hold down + and - on the monitor now hold down power button on monitor let go of power when power button when the green led lights up let go of + and - buttons wait a few seconds and press menu, a hidden menu will appear in the top right use the + and - buttons to move the highlighted option over the auto colour option in the menu push the menu button.

Jun 08, 2007 | iiyama ProLite E434S 17" LCD Monitor

Not finding what you are looking for?
X2Gen MG19MY 19" LCD Monitor Logo

57 people viewed this question

Ask a Question

Usually answered in minutes!

Top X2Gen Computer Monitors Experts

Michael Thomas
Michael Thomas

Level 3 Expert

3051 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18298 Answers

scramblepad
scramblepad

Level 2 Expert

66 Answers

Are you a X2Gen Computer Monitor Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...