Question about CyberPower (CP1200AVR) UPS System

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Cp1200avr communications issues w/vista ultimate

I recently installed windows vista ultimate on my system and my battery back-up wont communicate. I am using the power panel personal edition. If i uninstall the program, the battery shows under device manager but when i reinstall the program and reboot the battery dissapears under device manager and turns into a hid compliant device? Ive tried all usb ports but get the same..any ideas?

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Make sure you have the most recent version of the software which will disable the Vista battery options and allow our software to properly communicate with the battery backup.
You can download the most recent version of the software from our website at
Please make sure to uninstall your old version before installing the new version.
If you have any questions, you could contact CyberPower Systems Technical Support at 877-297-6937, M-F, 8-5 Central, or email at

Posted on Nov 18, 2008


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Posted on Jan 02, 2017


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If it's 64bit, from what I understand, your out of luck.

If it's 32bit, then using the latest communications manager should help. Says it supports Vista and your card.

Do not use communications manager 6.6 as your card isnt supported in that version. Use the 6.3 version located here -

Hope this helps.

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