Hi,
1. If you don't know the PIN, select "I forgot," then select the empty text box for the answer to the secret question and enter it using the on-screen keyboard. Select "OK" to continue.
2. If you don't know either the PIN or the secret question, the Parental Controls will need to be reset. Please call 1-800-255-3700 to nintendo for assistance and they will issue you a master key.
Thanks for using Fixya.
Good Luck and have a nice day.
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