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It may be time for a new printer. Colored lines are often an indicator that the printhead is worn out. Dark smudges on the back of the print are likely just a need for cleaning the inside.
check your phone line to the back of the printer... un plug and plug back in the line from the wall to the back of the printer.. power off the printer then back on after 10 sec.
Try turning the power off and then back on after a few seconds. If that does not work go to the Printer Control Panel or Printer Utility file and see if it needs to be set up again. There may be a selection there to bring it back on line.
Go back to your printer setting and right click on that printer and make sure it is set to default. then if you have multiple printers make sure their is not on default as well
there are two phone jacks at the back of the printer one is for line another one is for external device such as answering machine make sure you connect your phone line to the line jack at the back of the printer and try it should work. and also try to fax the right no.
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