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HP 5780-When I go to print, the computer screen basically "turns black/shuts down." It only prints about the first 5 or 6 lines and then I have to restart my computer and then it spits out a few more lines and this is a waste of my time.

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  • 4 more comments 
  • Best Realtor Mar 29, 2008

    I do not understand what you are saying here. Marie

  • Best Realtor Mar 29, 2008

    I have checked the printer settings.
    I have also reinstalled it too.
    Marie

  • Best Realtor Mar 29, 2008

    I will try "option 2." and let you know. Marie

  • Best Realtor Mar 29, 2008

    I do not know what "cleaning windows" is?
    Marie

  • Best Realtor Mar 29, 2008

    Ginko How the computer turns off is like this:
    I do not get a blue screen with error message
    I suddendly get a black screen and nothing else and the computer freezes completely and I have to reboot.
    Marie

  • Best Realtor Mar 29, 2008

    Ginko, I am getting a bit confused as I am getting multiple solutions. Ahhh :) Marie

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2 Answers

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  • Master
  • 871 Answers

Have you checked your printer settings?

try to uninstall your printer software and driver then re-install it.

Posted on Mar 29, 2008

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  • earl norman llanera
    earl norman llanera Mar 29, 2008

    ok



    so if you say that you have uninstalled it and re - installed it. have you done cleaning your windows before re-installing ?

  • earl norman llanera
    earl norman llanera Mar 29, 2008

    you should do the uninstall first then do this procedures.





    start>run>%temp% . . . delete everything here



    start>run>temp . . . delete everything here as well



    start>run>prefetch . . . delete everything here too





    after doing this, continue with the re-installation.



    because i think you just have incompatibility issues with other programs drivers.

  • earl norman llanera
    earl norman llanera Mar 29, 2008

    just to be sure. this is a printer problem right so part of the printer is also the printer driver and software. since your are experiencing something that doesnt permit you to print. ths problem isnt on the printer but its on the driver and software.


  • earl norman llanera
    earl norman llanera Mar 29, 2008

    follow up!



    please check the usb cable and where you connected it unto. try to transfer it to another usb slot and post what happens.

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  • Master
  • 19,396 Answers

The printer may be giving electrical feedback to the computer

Posted on Mar 29, 2008

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  • Ginko
    Ginko Mar 29, 2008

    If the computer goes off with an error message (eg. windows encountered an error and need to close), then it is a system problem. In this case you will need to reinstall Windows, either from recovery Cd or Windows install disk.

    If your computer turns off itself suddenly with no message , and always, and only when you are printing , this means the printer is faulty and is giving electical feedback to computer throught usb. This may damage your computer in a bad way. Unplug the printer immediately from usb.

    Try an hard reset for the whole system , disconnecting all power cables for PC and Printer . Disconnect also all usb cables and devices.
    Wait ten minutes and plug everything back.

    If this last procedure does not work then probably your printer has a short inside and it is time for it to be taken to service.

    Regards

  • Ginko
    Ginko Mar 29, 2008

    There is nothing to clean, if you get a message from windows then is system and ask help to early1234. If PC goes down suddenly like if there is a power breakdown then:
    unplug printer immediately, it can blow your computer.


    Regards

  • Ginko
    Ginko Mar 29, 2008

    If it is a system problem, first thing to do is uninstalling and reinstalling software driver from printer disk with printer's USB Unplugged. Start from here

  • Ginko
    Ginko Mar 29, 2008

    If you want to solve the problem here is also important that you give us details on how the computer turns off/stop/freezes when you print. do you get an error message? Do you get a blue screen with an error msg and you cannot do anything else on pc unless you restart? Do you get suddenly black screen and nothing else? does the computer freezes completely and that is all? etc.

  • Ginko
    Ginko Mar 29, 2008

    sorry, this is how fixya works, use the link to this thread instead of uing your email. If you get black screen and pc does not turn down it is likely to be a softwar issue.

    If you do not have any I recommend doing a backup of your data files before proceeding.

    First ensure you unplugged the USB cable from printer to pc, this is very important.

    Now open the printer window in control panel/installed printer (Win XP) or in printers (Vista).

    You should see an icon with your printer there, click right button of mouse, a menu will drop down, chose delete printer.

    Restart PC

    Use the printer disks if you have them and reinstall the printer WITH PRINTER NOT CONNECTED TO USB.

    When finished plug in the printer.

    If it fixed it , then it was a printer driver proble, if not it is windows system that is corrupted by some virus or some bad software installation.

    If it still does not work click start button at bottom left hand corner.
    Then click program / accessories / system tools / system restore.

    Try performing system restore to some times before you had the problem.

    If all the above did not work, then it means you have to reinstall windows, either from Windows installation disk , or from computer fabric recovery disk provided with computer , if you have any.
    Before reinstalling the system you will definitively need to backup your data, as you can lose all data on PC during the procedure.

    Let me know how it goes and if you need further help. I may be away for a while.


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